Posted by justin
hi i wnat an update for the contacts email customer support care
Please find AT&T Worldnet customer service, technical support and customer support details below. Some companies continually change their contact details, so please feel free to update the AT&T Worldnet listing at any time if you have new information.
When ATT got in bed with Yahoo (talk about marriages made in hell!), they transferred all of their older att.worldnet dial-up internet accounts (and the credit card charging info, of course - let's not forget the important stuff...), but did not transfer any of the customer-service related info, or correctly transition the old accounts to into their new high-speed dial-up or U-Verse account families. As a result, if you were an old worldnet customer they have continued to bill you (with monthly fee increases from 9.99 to 16.99 to 19.99 over the last four years - this is for slow-modem speeds, mind you) without ever upgrading your service. For all these years now we old dial-up customers have been suffering slower and slower speeds, and worse connections (if you can get a local access number to respond at all), and the only time you will hear from ATT is to auto-update the expiration date on your credit card - which is the only web application they have which works at all for those old accounts. Have been trying to cancel my service for the last three months, and have finally given up - I'm telling my credit card company not to accept any more worldnet charges. Last business I ever give to ATT.
Just a hint ( your life may depend on it )
- IF you know your AT&T password & that infamous "Secret Hint" : etch them into stone, or a steel plate & epoxy it to your computer. I tried to close my account but they wouldn't let me do anything until I answered a 7 year old "secret question" that I didn't remember the answer for, nor did I ever remember getting asked the question. Footnote : I keep a hard copy list of ALL my passwords for every web site that I ever needed one for : AT&T is not on that list.
In March a vehicle crashes on to external AT&T Utility / command cabinet. No one from AT&T notified me...and they have my phone number....and Debit Card # !!!
I am unemployed and on unemployment benefits, by law, I am required to do job searches, send resumes and go to interview appointments each week. My computer could no access the internet and would get solutios to problems. Followed directions, solutions and commands and the continous message was that I had no INTERNET. In despair I informed my son, "THE GENIUS" and his comment was: " you..crashed your computer. With limited income from unemployments benefits, I too my computer to a repair shop...MY 'XP'!! The owner was able to connect to the internet but, as a merchant, he needs to make money and pushed the panic button on to my system; backed up by my know it son, and was told I had to get a new/refurbished computer. I told him my money status and, what I believed to be ''Sympathy"" convinced me to buy a refurbished ''vista business' computer. Big mistake. there is nothing better than an XP and this vista, until I learned the basics, had me in the tunnel a of distress, panic and anxiety of beign eliminatede from Unemployment Benefits by nit complying to their bylaws. Again: no internet acces!!! Trips to the library an unemployment office to use their computer became my stressful situation. Every day I would attempt to access internet and at times was lucky to access but within 5 minutes was disconnected due to failure. This was daily in March, April and current month [ 2013 ]. since I had a 3 month guarantee on Vista Computer, the Shop Owner replaced the unit! After many calls and long periods of time on hold to AT&T Customer Service and technical support I finally got a Technician 6 days ago and she went thru every step to see what eas wrong... Finally, she asked me if there was any road construction near my home. Yes!!!!!!!!!!!! For months. She scheduled me for a Tech to come to my home. Two days later a Tech comes to tell me that he had BAD NEWS: THE CAR ACCIDENT and their problems to set internet service to the users dependent on that particular area. !!!!!!!!!!!!!!!!
I paid my monthly fees for March and April, without beign advised that I had no internt. Two days ago [ 05/03/2013 ]I called Customer Service Tech Department and was given credit for the above mentioned months plus May. Duuuuuh?
I tried sending an e-mail to ATT and got 5 different ''DAEMONS [ RETURNED E-MAILS WITH WRONG ADDRESS ] . My goal was to have a big honcho be aware of their lack of consideration to internet subscribers, the trouble, unneccesary expenses, stress and panic...NOT SO. tHIS WEB PAGE IS NOT MY LAST RESORT!!! I NEED HELP FROM ANY ONE OUT THERE THAT KNOWS HOW TO REACH AN ATT.NET EXECUTIVE AND MAKE HIM RESPONSIBLE FOR MY SITUATION AND TOTAL NEGLECT TO A 5 YEAR CUSTOMER. PLEASE HELP ME. THANK YOU, YAWLEE.
Based on 159 votes.