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After Kody got my files going, 2nd call.
Called back to restore them. Emmi after an hour or so got them on the desk top, but thought there might be a problem. She opted to re-start my pc at which time ALL DISAPPEARED and I had fewer files than I started. This was on 01/08/14, 10:30 a.m.
All of a sudden, Carbonite was cut off with the words: Session Ended. Emmi suggested I had a virus and needed to get it cleared up before I could be restored???
This does not look hopeful,she said in despair...


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