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I recently made a purchase online,then called Barnes and Noble's customer service to get the shipping address changed. Ok they got the address right but not the name. So I call back again[to a very rude person]to get the name on the address right. Welll, a few days later it ends up at MY HOUSE!!!!! HEY BARNES and NOBLE DUH!!!!!!! The WORST customer service I have ever encountered!!!!!!!!


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