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The morning of Thursday the 31st October 2013 like always between 06:10am and 06:20am locking up after insuring that our house alarm is switched on for peace of mind, we left home for work. At about 16:40pm the same day when I got home and found that my house has been burgled and every thing is in a big mess. Everything stolen that you can think of I immediately called up my security company ADT asking what happened that I got no notification of an activation at my house being burgled. The control room agent politely advised me that they got no signal regarding and activation but will notify the patrol vehicles and my local police station. With in 5 min two ADT bakkies pulled up and the officers went inside my house to see where the burglars entered my house and in what state it was left in. Since that Thursday night I requested an alarm report from ADT they've send a technician Eliot out the following Tuesday(05/Nov/2013) who has removed my unit and fitted a loan unit in my house. A buffer report was to be retrieved from my unit at there office that would have taken between two to three days as per the technicians manager Phillip Mare. Not getting any responds by Friday the 8th Nov 2013 I called ADT Monday morning the 11/Nov/2013 and Phillip Mare advised me that the report was retrieved on Friday already and he is waiting on it so he could forward it onto me the same Monday afternoon or no later then Tuesday morning the 12/Nov/2013. Tuesday morning I called Phillip Mare up again and he promised me once he has it he will send it to me. Wednesday 13/Nov/2013 just after 15:00pm I again called up Phillip Mare regarding the buffer report and just to be told by him that the guy who retrieved the buffer Jagques Van Biljon was of sick for the week and would only be back in office Thursday the 14/Nov/2013 I immediately requested to speak to Phillip's direct manager Willie Meintjies as Phillip was clearly messing with me and still had the nerve to say he can't do anything for me as Jagques pulled the buffer report already and he is now of sick. After countless requested messages to have Willie Meintjies return my calls as he is never available to speak to me via telephone and believe me when I say up today Monday the 18/Nov/2013 still no call from Willie Meintjies. What a manager hey who clearly shows no interest in a ADT client. Phillip Mare finally mailed me and cc'd Willie Meintjies and Jagquse as

That really means nothing to me. I've replied back to all requesting the following " All the dates and times my house alarm was switched on and off again by myself along with all the events that took place for the month of October 2013 including the 31st of October 2013 when my house breaking took place in detail" Still not getting my request granted I send a follow up mail later Friday afternoon and yes that also did not materialized. ADT has no idea what frustration I'm going thru as my insurance company is also waiting on that buffer report so that they can continue with my claim. Addressing this matter on HELO PETER I strongly dough that a manager from ADT would ever call me back because clearly if ADT can do this to one client I don't want to know how many thousands of ADT clients out there has or is also experiences the same treatment .

Ps I am in position of all the voice recording between myself and Phillip Mare promising me I will get the full buffer report as a matter of urgency and my requesting to have Willie Meintjies call me back should you wish to listen to them


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