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I just tried to renew my antivirus, paid, and it wouldn't download. I called tech support who spent 20 minutes and accomplished nothing. He wouldn't listen to the problem, put me on hold when I asked for his supervisor and never came back. I called back and had the same problem only this tech wanted me to pay $120 for a one time lifetime antivirus. The next morning I called customer support and they also wanted to remote into my computer. When I said no that I just wanted a credit to my account he hung up on me. If Trend Micro endorses this type of activity, I will find a new company. There are many out there.


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