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It is my opinion that charging $250. to change a flight and $80. for a service fee is high. I mentioned this followed by "I have had my grumble, now to change my ticket." I had a couple of questions and was floored when the staff member was extremely rude. I was told if I didn't want to pay it I should not cancel the flight. He was tired of my negative attitude and suggested I speak to someone else.
I wish the conversation had been recorded at my end. His name was Scott but he would not give me a second name. Not great service.


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