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I Forrest J. Davidson, Went To North Cape On The Caribean Ship.this Is My 6th Cruise With You, Never Had A Problem Till Now,i Put My Luggage Outside My Stateroom [b730]],we Were Told To Put Our Carryon's Outside Too, Because Of No Room On Bus To Stay With Us, Except Hand Bag's, Ipad's, And Computer's.it Was Picked Up Later In The Evening.. When I Went Down To Gather My Luggage To Get It On The Bus To Heathrow Airport My 18" Carryon Was Not In The Luggage Holding Area [ Gold 3], I Thought It Was Already Put On The Bus, When I Got To Airport, I Helped The Driver Unload The Luggage From His Bus, My Carryon Was Not On Bus. The Driver Said Go Into Airport Terminal Look For Princess Personel, I Found One, She Called Back At Terminal, They Told Her Nothing Was Left Their,this Was Last Bus Going To Heathrow That Day. I Checked With Lost Luggage At Heathrow. The Same Day I Called Lost Luggage Princess A Lady Took The Imformation About My Carryon, She Took All The Imformation, And Said She Will Expedite The Process, I Told Her The Ship Would Be In Port Till Atleast Monday 5.00p.m. London Time. She Told Me To Call Back In 2 Day's, Hope It Would Be Track Down. I Called The Number, And The Ext. Number 44486 No Answer, So I Called The Lost Luggage Number, A Lady Answered, I Told Her What The The Previous Lady Told Me, Her Name Was Shawnte, This Lady Got Very Mad, And Told Me I Needed To Fill Out The Lost Luggage Form, From Your Website, I Agian Told Her About My Conversation With This Woman[ Shawnte ]. She Said Ther Was No Such Extension, Or Woman By That Name, She Couldn't Help Me, She Acted Like I Was Lying To Her, Very Short, And Rude, I Did Most The Leg Work In London To Find My Most Important Piece Of Luggage, Still No Reply, Or My Luggage.

Shame On This Person, I've Got A Very Bitter Taste About Princess Cruises My Member Number IsShame. My Home Number Is If Anybody Give's A Darn.....


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