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I have shopped at Sports Authority for at least 10 years, purchasing sports related gear and active wear for my two active sons. I have always been impressed with the customer service until my experience yesterday at the Arden Way store. After asking the cashier about Sports Authority check writing policy, and being assured my check would be accepted, I spent a full hour clothes shopping for myself. Expecting to pay for my merchandise, I was instead told by the cashier (Phil) that my "check didn't go through." He asked if I wanted him to try again, and I said, "of course." Again, he said "it" wouldn't work. I asked to see his manager, Becky. She reported the same problem and said there was something wrong with my account. I immediately called my credit union, Schools, and was told that there were more than enough funds to pay for the purchase. I relayed this information to Phil, to no avail. He refused to take my check. I explained that the error must be on the Sports Authority side and that I had been a loyal customer for many years. Again, he refused to take the check. I told him that I would no longer shop at Sports Authority and asked him for his and his manager's names. At this point he became argumentative. I ended up leaving the store without the desired merchandise and with an hour and a half wasted. I promptly drove across town to Marshall's where I bought (with a check!) similar but less desirable clothes. At the very least, I would hope that you would correct the problems related to your checking acceptance procedures. I have enjoyed shopping at your stores but am sorry to say that I will no longer consider myself one of your customers.



Maria Tait


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