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0I called to check my balance yesterday and was told it was at zero to make a deposit so that my direct deposit would process and be accessible to me the next day. I drove to branch in Fort Worth on Main St tried to deposit and was told my acct was closed???? I asked teller when did my balance go to zero she said two days ago. An acct has to be a zero balance 30 days before a hard close i was told my direct deposit which is from the State i get paid once a month would be rejected!! It was i checked today after speaking with customer service yesterday and they assured me it was a soft close not a hard i am now waiting on personal banker to call me and if he does not i will call the branch manager i want to know how they did this? I will not get a check from my employer for 10-14 days now which means late fees for rent and possible loss of phone etc... How do these people call themselves professionals its crazy awful and so un professional what they have done to me. I was told it was someone at the Fort Worth Branch i do not even know anyone there and had only been thru there maybe 2 other times!


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