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Your web site says, "To reach a live person, Press 1, then Press 2, then Press #." It also claims to be active 24/7. Well, following directions gets you a recording that says the office is closed and then disconnects the call. Apparently, I managed to call outside the 24/7 window! Congratulations on having established your service department outside the laws of particle physics and quantum mechanics. You might get a Nobel prize for this. Now if you could only repair the line to the house and restore phone service.....


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