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I live in Texas and someone in New York made a copy of my ATM debit card and withdrew almost 600 dollars from my account. I contact the customer service and they figured out someone had copied my card, reassured me it wasn't my fault and that they would send me a new card. The customer service rep was very nice in understanding. She told me it would take a day or 2 for the funds to be returned to me. I told her I was concerned about overdraft fees because my rent and car insurance where due. She put me on hold so she could contact the claim service and explain my situation. I probably on hold for no more than a minute. She transferred me to claims and I spoke with women there. She said it would take up to 4 hours for the funds to be returned. I check my account 20 minutes later and the funds were there. I I am highly impressed and thankful.


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