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I needed to call VISA about my warranty claim on a crappy Frigidaire washer that broke after a year and a half. For those who don't know, if you buy something that has a warranty, VISA doubles it through their Warranty Manager program (800-231-3250). The three times I've called this number or the main number (800-847-2911) I waited only a few minutes in queue. So far their phone service has been great and very efficient. Can't comment on the warranty program since they haven't even received my paperwork yet. Re. other comments here, why would anyone would call VISA to get their account balance or other account info instead of calling the number on the back of your card or looking up the number for the bank/company that issued the card. VISA doesn't maintain accounts; VISA is like the Great Oz behind the curtain. They work with your bank unless you need to use one of the extra VISA benefits like Warranty Manager (your bank can tell you when you do).


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