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I called this morning regarding a double delivery & wanted to get things straighten out. The customer service person who answered the phone barely spoke English, and also didn't understand what I was telling her. I had to spell out words to her, & when I was finally so frustrated because she kept asking me to repeat myself, over & over again, I asked to speak to a US customer service rep. She first acted like she didn't know what I was talking about. So, I repeated myself 3 more times. She refused to tranfer me and stated that she could help me. I said NO, & repeated myself again. She then stated that she couldnt transfer me because the line I wanted was busy. I then asked to speak to her manager, she said I couldnt, beacuse that line was busy also. I requested the number to a US customer service rep. She said that she didn't know it. I then hung up. How VERY frustrating and a waste of my time! I plan on cancelling BOTH of my subscriptions as soon as I speak to someone who understands basic English. You just lost a long time customer!!


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