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My husband and I would like to thank all the staff who were on duty on the morning of 15th June 2012 at Luton Airport. They showed compasion and understanding to a very difficulty situation. Due to an incident of our own making, we were offloaded from our flight to Tel Aviv. The staff were so helpful in making sure we left the next day. We wish to thank them most sincerely for all their assistance in overcoming a very unfortunate experience. Tom and Marlene Silberman


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