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Refinance nightmares: Began a refi on May 5th, 2012. Original documentation was dleivered fedex 2nd day. Our loan officer was Deborah Mullenix in the Columbus, Ohio branch of Chase Mortage.
All required documentation was delivered from us within two working days. After literally weeks and weeks of non-communication, I received a call from Deborah stating that they were very busy and that our loan was still in uderwriting. Three times since May 5th, they have asked for our complete checking and savings account statement.
Still nothing.. I have complained to the original load coordinator MichaelSnider who paid us a lot of lip service but here it is July 10th and still no refinance. We are now 5 days beyond our good faith extimate expriation date and interest rate lock. Does any one at JP Morgan chase give a hoot? We have been long time CHASE customers and I have never been so disappointed with a financial institution in my life.. DO NOT CHOSE JP MORGAN CHASE for a Mortgage!


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