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I just called Customer Service to have a charge for virus protection I didn't order removed from my charge. Apparently I was on some sort of auto-renewal, though I haven't had Trend for two years. The customer service rep was very helpful, very polite and after listening to my problem and locating the charge to my account he transferred me to somebody else. The second person was also helpful and did issue a refund, after trying to sell me coverage at about 20% of what I had been charged and after deducting two months of pro-rated usage of the virus protection fee. Really? I have other coverage, I haven't used yours, I didn't ask for your virus protection to be deducted from my account and yet I have to pay for two months? In all fairness the charge to my account was dated almost two months ago and I was deliquent in calling to get it removed. In the end I agreed and hopefully that will be the end of any charges from them. Though I didn't like the fact that I was charged in the first place, I have to say that the customer service was very good.


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