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I have been using toro equipment for the last 12 years and the service for the most part was good until the last year or so.One of the units that i purchased has had a number of problems mainly with the deck and the local dealer can't seem to fix anything, it has becomed the money pit because even when they can't fix the unit they do charge for the services even if it is the same problem or parts that should have been replaced and or repaired under warranty.I am a small business owner and this is my main mower so when my equipment is in the shop as frequently as it has been for the last year it is difficult to deal with.the last problem i am having is a vibration on the deck this keeps braking the belts/springs and those belts cost $80.oo @ time they brake,the dealer told me that they could not fix the problem and then i called toro customer service and they told me to call the dealer because they soposed to have expert mechanics i personally have my doubts about that in my humble opinion anyone who sell their product automaticaly becomes qualiffy service dealer. So if anyone is looking to buy a toro mower please do some reseach about the dealer's reputation if you are going to spend $6000.00 or more make sure that you don't end up with a pile of metal and a DEALER and a TORO CUSTOMER SERVICE "OR LUCK OF" THAT JUST DON'T CARE ABOUT THEIR CUSTOMERS AND ONLY CARE ABOUT MAKING THE SALE...By the way this dealer is located in the Pensacola area.


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