Flag Mercedes Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

In June 2008 I bought Mercedes C 200 and until now the car did not reach 40,000 KM as my use for the car is very limited (only for travel during weekends). All the regular services are usually done before the due time and only made in the official agent of Mercedes Benz in Cairo.
On 31 March 2012 (last Saturday) I went to the agent German Auto Service (GAS), Heliopolis branch in Cairo to check why the car did not start properly. They found that the computer program required to be updated (which is normal and acceptable) and they found as well that the fuel float/pump is need to be changed as it might stop at any time.
The senior engineer in the GAS (Mercedes agent) told me that this part should not malfunction with this few millage of the car (39000 KM). He informed me that he will contact the company in Germany in order to change it for free or they might share in the cost. One hour later the engineer came and said he is sorry the company in Germany refused to do it and I have to pay the full 3,100 EGP.
I refused to change and pay because I cannot believe that Mercedes Benz Corporation (considered number 1 worldwide) can accept not to take the responsibility of having short life part functioning properly for only 39000 KM in its valuable and expensive products.
I am bringing this to your attention and I am sure you will take the proper action to rectify this problem.
Thank you
Ahmed A Madbouly
Chief Financial Officer
Beltone Financial
Mobile: +201002582227
Email 1: [email protected]
Email 2: [email protected]


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video