Brother

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I tried to register a new printer on on-line. To do so I had to create a new account as I do not have a Brother account. I filled in all the required information. I entered a password and confirmed it. When I pressed the "continue" button, the password confirmation was erased. I tried several more times and several other password combinations. Nothing worked. I judge a company not just by the product I buy but by the total package. So far Brother International isn't doing very well.

Anonymous 5/31/13 6:55PM

I have always supported Brother products but the customer service is horrendous...seriously? If I have to wait on the phone for an hour + and still reach no one then you need to hire some more people. Tried to do the live chat support and I was bumped from number 2 in line to number 14...what a terrible way to treat loyal customers.

Anonymous 4/25/13 1:44PM

Unbelievable wait time!! I have been holding for a 1/2 hour and still counting!! Hire more people Brother and give me a break!!

Anonymous 4/15/13 8:15AM

Today 3-20-2013 I spoke with Anita via phone. She was not only knowledgeable, she was also very pleasant while assisting me regarding my lack of knowledge of using the Brother automatic threader. I felt that we were friends.

Thank you Anita.

None 3/20/13 11:58AM

Great customer service ! ! ! I have always purchased brother printers/fax/scanners and have never had a problem. when a problem did arise when it came to resetting the drum . . . customer service did an excellent job in walking me through the process. thank you.

legaldiva4999 3/4/13 1:08PM

Just a quick comment to say that I am so impressed with the customer service I've had over the years with respect to inquiries or issues I've had with my Brother's products. You are second to none! Your tech support people really know their stuff, provide play by play instructions as to how to correct a problem and are courteous and reliable. Bell and Rogers could certainly learn a few tips from you! Thanks again.

Anonymous 11/3/12 8:10AM

our operator had us just take it through the clean cycle several times and it is working like new they saved me about a $150.00 service call we are really happy with Brother.

azmrclean5 10/1/12 11:36AM

Do not buy from them. All I have is a Rear Jam Feed any time I print and they want to replace the entire machine...

An hour on the phone just going through troubleshooting steps, at least 10 times, no joke. Nothing different, just restarting, hitting print, reloading paper, hitting copy, and opening then closing the machine.

They were polite enough, I guess, though did not go out of their way or above the average to make me feel cared for. The female Indian worker also kept on directing me to Paper Source but for the Windows 64-bit drivers, it's not in Properties at all.

Will never recommend this company again.

As a warning, they only accept major credit cards for their $60 fee for shipping so if you have a debit card with Visa logo, you're SOL.

heartnotes3 9/27/12 11:33AM

I worked with a CS Rep named Jay. Very helpful, professional and personable. Waited on the phone for about 15 min's, which these days seems to be fairly normal.

Steph012 9/10/12 10:42AM

It is now taking too long to reach tech support. What has happened?

Anonymous 9/5/12 4:36PM