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My experience with their phone customer service makes me want to throw my printer in the garbage and pay the premium to use print shops from here on out. The initial operator took (a lot) of my information for her file, then proceeded to put me on hold for 50 mins - I finally gave up, I'm just going to send my fax at the local print store. Why take all this information if you don't bother to offer a call-back service? I don't mind waiting until an agent is free to call me, but nearly an hour listening to hold music is a really disrespectful way to treat customers. I won't be buying another Brother product.


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