Flag Brother International Customer Service Review

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I have a Brother printer/scanner/copier. I continue to have problems with the wireless setup. Brother online tech support is of little use. I have called, at least 4 times the corporate office in New Jersey. This time, I reached the receptionist who connected me with "escalated customer service" in the Presedent's office. An hour and half later I received a call from someone in the President's office who said they had no idea what "escalated customer service" was. He would not / could not refer me / transfer me to another dept. for help. I called back and got the same receptionist and told her what had happened. She laughed.


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