Dell

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DELL is just Awesum, I spoke with Victor he helped to remove the Virus from my computerm God bless Victor he is the BEST.. :)

Anonymous 5/14/13 6:36AM

They stink. VERY VERY bad customer support. You wait forever and they are not willing to help if the item you ordered has sold out while you wait. I just asked what they were willing to do to compensate or if they could offer a similar deal or even a rain check. The chat session was cut off . If you get Rolando ... run !!!

Rolando 5/1/13 2:08PM

Dell is having very good services with reasonable price...keep up the good work

Anonymous 4/28/13 1:40PM

Small Suggestions, Please don't call yourself Dell tech support, call yourself Hell of a tech support

Anonymous 4/20/13 12:34PM

They need money nothing but money. Make sure that you have enough balance on your card when you call them. Bloody Morons.

Anonymous 4/18/13 1:08PM

I'm a quadriplegic and my mom has spent over 1 yr on the phone with dell adding up to over 120 hours trying to get my xps laptop fixed. she spent $2300.00 on the computer, software, and warranty so i could use the smartnav mouse that allows me to control the computer. the 1st issue was the software i was promised would be compatible with my mouse, isn't compatible so instantly over $400 was lost and no one from dell would help us with the issue so we let that go because, we realized it was a lost cause. then 2 months after we purchased it the hard drive crashed they came and repaired it after the technician installed the drive he turned it on and said let the computer do it's thing which i did... after the computer loaded up the software and drivers weren't compatible with the hard drive so i called dell and the tech on the phone connected to the computer halfway fixed it. when i left my home i was unable to use the wifi because the wifi card went out so i called back and spent longer on the phone getting 4 different techs that did the exact same thing to the point i was finally connected to karla ext. 345239 of the xps premium support team [in kentucky a AMERICAN] she got the software re-installed and the computer able to connect to my home wifi but that was the only place i could connect. i finally gave up on it and was happy with the computer just to work then about every two weeks we were back on the phone with dell so they could do the same things over again until finally they decided it was the wifi card and sent a new card. when the technician brought the card he realized he had left a wire on the original card un-pluged, he still took that card out and installed the new card and apologized for any inconvenience his mistake may have caused [11 months worth of time]. in december of 2012 we tried to renew the warrenty before it ran out and they told us that warrenty didn't existy anymore but, they could give a updated warrenty for $395 which i declined to buy as the initally warrenty never did me any good so i felt it was pointless... the last time i loqgged on my wifi wasn't working so my mom called dell they had her run a few different programs which wiped the hard drive the tech then said i'm sorry ma'am but, my shift is over let me transfer you to someone else to help you. she agreed to wait he put her on hold and then the call dropped so now i have a computer that a dell technician messed up so bad it won't turn on, no one from dell will help, and in the notes they see we've had the same issues from march of 2012 until present day February 4th 2013 but, won't help me... can anyone direct me in the right direction to get help should i take legal action or what would be best as im a quadriplegic and just want my computer to work so i can go to college.

lillepunk8907 2/4/13 11:32AM

I will NEVER buy from them! Someone stole my credit card # and even tho they said they knew it was not me (had someone elses name and address) they would not credit my money back!! I talked to multiple people was transfered tons of times and told tons of different things about when I would get my money back. They hung up on me MULTIPLE TIMES!!! They aslo refuse to give US call center phone #.

hatedell!! 1/21/13 9:02AM

The worst cusomer service ever. Hours on hold and basically told too bad. Paid for extended coverage still won't fix it. Never by a Dell again

Anonymous 12/10/12 9:55AM

I have a tv purchased threw dell. Bought the extended service plan. It is a freaking nightmare to try to get them to understand my TV is broke. HP from here on out......

John. M 11/6/12 5:11PM

I have a less than 1 year old Dell desktop and have been experiencing problems with Internet access. Have been told by Dell Support and another service provider that the problem is with the driver. I spent several hours on the phone with an Indian tech who tried to walk me through things and it was a disaster. He kept repeatedly telling me the same thing over and over. When I told him we just did that, he would tell me to do the same thing. I kept my cool although completely frustrated. I reloaded the driver disc that came with the computer. No luck. Received a new driver disc from the Indian, loaded it and no luck. I have been trying for 1 1/2 hours to contact support through the website and no luck. Dell.com keeps experiencing problems. I feel your frustration. With my warranty running out, I hope I can find fix before I have wasted the thousands I spent on this supposed state of the art computer. Wouldn't it be nice to have a Service Center to take your computer to without having to go through the aggravation of the Lack of Tech Support Dept. Wish me luck.

Frustrated 10/7/12 9:15PM