Dell

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DELL GAVE OUT MY PERSONAL INFORMATION

I HATE DELL AND THERE IS NO WAY TO CONTACT AN INTELLIGENT PERSON THERE. OF COURSE MAYBE THERE IS NONE.

I am just posting where ever i can because i am so furious with Dell. I did purchase a computer from them which is still under warranty. It crashed from day one and Dell has never fixed it. I actually gave up and brought another computer rather than ever deal with Dell again. NO SUCH LUCK. Those scumbags have now got my account mixed up with someone else's and have given out my personal information and given me their personal information. I have address, phone number, credit card, etc. Dell does not seem to think this is an issue. I have written and called and was told they would remove my address from further advertisements????????????????? They do not even understand what they have done. They are evil, stupid and there is no decent way to describe them. I just want to let everyone know, not to trust Dell with your credit card or personal information. I have all the letters here to prove what i am saying. I have called and talked with the person who all these letters belonged to. There is no way to get thru to the board of directors or executive office. Hell, maybe the idiots don't even have one. I can not believe they gave out my personal information to strangers, not just once but every day for about 10 or more days now and they don't understand the word STOP. DO NOT TRUST DELL WITH ANY THING. They will not fix a computer, they will not tell the truth and can not be trusted in any way. In spite of the fact i am seriously sick i am going to have to take this to court and also cancel my credit card. I have no idea who all has my personal information. If i were a person who is evil, i have this other women's address, phone number, credit information and know exacetly what she ordered and when it was to be delivered. Just think of this information in the wrong hands. The worse part is, DELL does not care and is not doing a thing to stop it. Every day i got an update on the delivery. PLEASE, DO NOT TRUST DELL WITH YOUR PERSONAL INFORMATION, IT IS DANGEROUS AND THEY WILL NOT HELP YOU.




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geri 8/30/10 1:49PM

Dell , charged my debit card for something I never bought, in excess of almost $500.00, they accepted a payment that was not authorized with a billing zip code, or even the secret code on the back of the card,, because my card was in my possession @ the time the transaction was made.....So Hating Dell right now!!!!!!

NVme 85 8/5/10 2:30PM

Purchased a Dell Inspiron 17. It arrived DOA!!!

The person in India, read from a script for about 20 minutes before saying they would send me a new one in 20 DAYS!I then spoke with the support supervisor (I think it was the same person) who rudely said that was my only option, and if they service it, it would be repaired with refurbished parts. REPAIRED? It NEVER WORKED! Customer Support proved useless, and simply offered to cancel my order. Then a customer service supervisor read a script over and over again "I cannot commit to anything"
"I cannot commit to anything"
"I cannot commit to anything"
"I cannot commit to anything"
"I cannot commit to anything"

Thanks Dell, you have just lost my companies business reselling servers.

UselessSystem 8/3/10 11:04AM

absolutely the most frustrating experience I have ever had. sales people had absolutely no knowledge about the certificate i tried to use and i have been shunted around 5 times, still without any resolution. when you figure the time lost it doesn't pay. my issue is compounded by the fact that i want to use a dell certificate that I obtained by redeeming american express points. I read the terms and conditions, had a chat before redeeming my points where I was told I could use the points and when it comes time to purchase I am told I can't use the certificate. no one gives me an answer and no one knows who i can talk to.

Anonymous 7/30/10 11:10AM

I have been more than frustrated with Dell's handling of my order.I am a school teacher, who in the middle of writing final report cards in May, had my laptop keyboard go on the blitz. I was told I would have a new keyboard in three days. Since that time, they have continually strung me along, saying it will be to me in a week,and it has never arrived. It is now the end of July and I've spoken with people I can't understand umpteen times.. My order was supposedly sent to Texas instead of Colorado, they said. They said it was delayed because of my bank and countless other excuses. Finally, I am on the phone with "Kathy" from the states and she told me she is checking into this b/c she doesn't think they have the keyboards anymore. Finally, somebody is telling me the truth. This has been the most frustrating process...ahh...their phone just went out in India when I asked for a supervisor who spoke English. I will never buy a Dell again. I'm on my way to the MAC store now. Goodness Gracious!!!!!!

allison 7/27/10 12:20PM

reading some of the others i see that i am not alone in my distaste of the way dell costumer service in india or wherever handles problems. i was told that i was to keep items sent to me for a repair that the tech center was unable to fix. i was told by two different people at dell that they would credit my account .. then i gut a call from a guy from india who said he was a manager and would not approve a refund unless i sent back everything...to me that is reniging on an agreement. he was very insistance that no return no refund.. when i asked if thought he was reniging on a agreement he said thati was given wrong information and basicly live with it.... never again will i buy anything of or for dell!!!!!

bareboater 7/23/10 5:30AM

Okay, I am here to bash Dell as well as the others, however, besides the non-US customer support, there is a Dell computer contractor from Mass. that is truly a representative of Dell in not resolving the issue, (in this case) not taking the time to fix a problem that he was sent to fix (stayed 45 minutes before saying he had to leave), and just ignoring the need of the customer. Today, July 19, 2010, the Dell computers were down for service and no one and I mean no one would take a complaint using a pen and paper, research it and get back to me. Was told to call back in 2 hours. I have been on the phone twice with customer/tech support each for 2 hours and not resolving the issues. What happen to quality from Dell? Guess the quality is in the dreams of a functional company that cares. i am beginning to believe that Dell is from hell.

Anonymous 7/19/10 7:17AM

DELL CUSTOMER SUPPORT IS NON-EXISTENT. DO NOT UNDER ANY CIRCUMSTANCES PURCHASE DELL AND THEIR EXTENDED WARRANTIES!!! After multiple calls and multiple transfers from Phillipines to India and back again, I still have no resolution to my current Dell computer problem. In the past, a Dell tech support person actually had me unscrewing, detaching and reattaching cables, monitors, etc. -- TOTAL WASTE OF TIME!! Hours of my time and added phone call expenses were the only result. I finally figured out the problem on my own, which turned out to be a minor fix. Dell fraudulently stated that my extended warranty would cover on-site support for 4 years and that all tech support would be U.S.-based support (I insisted on this before making my decision). Now it turns out that there is no way to get domestic U.S. tech. support and the overseas techies refuse to dispatch home service. MAJOR FRAUD AND RIPOFF!!!!

NOMOREDELL 7/15/10 2:55PM

Someone needs to tell Michael Dell to pull his head out of his ass and bring the support back to the USA - I spent 6 hours with iYogi and am still in the same situation.
I am starting a new company (in the USA) and will seriously consider going with another computer company in the future.

Dissapointed in Dell 7/9/10 6:39AM

Due to my problems recently I have had to contact Dell three times and have spoken to Fannando, Gabrial and Randal I would like to express my appreciatin for the way in which they tried to help me. Especially Randal he took the time a patience with me and as a result I had to have my Mother Board replaced .it was replaced by Rebecca with great efficioncy

Anonymous 7/5/10 7:20PM