StubHub

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StubHub sucks. I delivered 2 NHL tickets to LMS. StubHub inadvertently deactivated my listing and then lost my tickets. All of which they admitted and apologized for. However, when Corey the case manager reviewed the case he refused to reimburse me my money for the tickets they lost. Now I'm out $360!!

gmatoka 5/21/13 8:21PM

StubHub has horrible customer service. I received a $300 gift certificate in December 2012, I was forwarded the original email with all codes. I have spent hours trying to use this certificate and talking with customer service to no avail. I have asked for a manager to call me and no one responds. This is the worst service I have ever received in my 50 years on this earth.

Hoffy 5/7/13 9:43AM

Re: Stagecoach Festival 4/26-4/28/13

I would like to register a complaint about the handicapped parking this year as it was awful! It was way too far away from the check in and my friend who is handicapped struggled to walk the distance.

Also, another complaint this year was the exit from the venue. On Friday night, we had to drive all around the perimeter of the grounds just to exit as all the gates were locked. The traffic was a nightmare! Seems to me that no one seemed to know what exit we were supposed to use. With a huge venue such as this, you would think they would be more organized. Saturday night was a bit better and Sunday was not a problem.

Please pass this on to the directors of the Stagecoach Festival so they can correct this for next years event.

Thank you!

Carolyn Hoerling

Petite Flower 5/1/13 7:23PM

Stub hub is full of it
I paid $2700.00 for 4 NBA playoff tickets and

Never received the tickets and no calls or emails to notify me that the seller who claimed had 4 tickets for sale never had tickets in the first place.

I wish I can kick SH and the seller's ASS.

Ass kicker 4/26/13 7:38PM

I have been using Stub Hub for years and this is by far the worst service I have ever got! I have called all day trying to get my tickets and they said they would have thier mangement team put it as a priority and as of 10 p.m. i do not have my tickets and now they are closed for thr holiday. What am I going to tell my kids!!!!
JOE

Anonymous 5/27/12 9:45PM

no one is picking up the phone just rings. been redialing for 2 hours

Anonymous 5/19/12 9:32AM

I got on your website to buy tickets to the Oklahoma City thunder game tonight and it did not allow me to save my tickets while it forced me to register my email for your website so instead of getting two $17 tickets to the game the only option I had by the time I finish registering was $95 tickets. now I don't get to go to the game because of your website I will never use stub hub again.

Mad fan 4/25/12 4:10PM

StubHub would not be able to issue out an email to everyone affected by this phishing email due to the fact people who do not even have an account, nor have even heard of stubhub received this email.

StubHub is not affiliated in any way with the individuals who sent out that email, therefore they don't have a list of the email address which this email was sent too.


Also, if you encounter this please be patient as the reason you cannot get through to customer service is that there is such a high volume of people calling in to say, "hey I got this email"

StubHub is not trying to Scam you, and keep you from getting through. The Customer Service department works hard to make sure you get any answers you need. But when there are suddenly thousands of people calling, where normally there would not be it causes higher wait times.


Again, since the email wasnt FROM stubhub themselves, there would be no way for them to proactively send out an email to everyone affected, since they'd have no way to view who received it and who didnt.

Anonymous 3/14/12 8:29AM

The scam just happened again today. Thanks to this site I was able to get the phone number and talk with a rep within 5 mins. They said if the card wasn't charged not to worry about it and that they have had other calls on it today.

sab 12/14/11 4:21PM

i did not order these tickets will someone tell me how to resolve this and a phone # for stubhub please


Thanks for your order


Thanks for your order! We've instructed the seller to confirm your order within the next 48 hours. After the seller confirms your order, you can expect your tickets to be delivered by the date below.
Expected delivery date: Monday, 10/31/2011 (based on seller estimate)

Note: Your card has been authorized for the amount of your order but has NOT YET BEEN CHARGED. You will be charged when the seller confirms your order.
Please review the information below. Thanks for shopping at StubHub!

Login to StubHub! to view your order confirmation.

Order info
Order #: 47223311 | Order date: 10/27/2011
Manny Pacquiao vs Juan Manuel Marquez Boxing Tickets at MGM Grand Garden Arena, Las Vegas, NV
Saturday, 11/12/2011 03:00 p.m. (PST) (Event time subject to change - Check local listings)
Quantity: 2 tickets
Section: Lower 17
Row: S | Seats: 16, 17
Shipping info
This shipment will be sent to:
A Smith
5953 S Denker Ave
Los Angeles, CA 90047
US
Shipping method: FedEx Standard Overnight
We don't have a FedEx tracking number for you yet. We'll send it with your order confirmation email.
Billing info
Price per ticket: $1250.00
Quantity: x 2
Subtotal: $2500.00
Service fee: + $250.00
Delivery services: + $16.95
Order total: $2766.95

Credit card:
The credit or debit card has been authorized but has not yet been charged. Your card will be charged within the next 48 hours.

Thanks for using StubHub!
If you have any questions, comments, or concerns, please contact us.
StubHub Customer Service
Weekdays: 5:00 a.m. - 8:00 p.m. (Pacific time)
Weekends: 6:00 a.m. - 7:00 p.m. (Pacific time)
CustomerService@StubHub.com
http://www.StubHub.com
StubHub! Where fans buy and sell ticketsTM
StubHub Email ID: TEB_ORDER_PLACED_FDXTIH

Anonymous 10/31/11 4:28AM