Posted by Anonymous
2 non stop flights from fort Myers to Boston changed to one stop without approval. was told that the original flight was canceled and if i changed to a later flight it would be complimentary. when i receive the confirmation e-mail it showed a stop in Atlanta and then to Boston also no refund was made. contacted customer service was told the would pull phone recording to confirm and respond asap. No response had to call back the following week
and spoke to a Mark # 15385 id case file opened e-25084417 and he informed me the no case file was opened and nothing was done. he apologized and promised that he would open a case file and follow up and if confirmed he would book new fights on jet blue for us and a refund or $200.00 coupon and would get back to us asap. Once again no response after more then a week. i contacted customer service once again and spoke to Jessica new case file e-2515151969 she informed That the recording were conveniently lost and could not confirm the misrepresentations but would reschedule our return flights with Jet-Blue with non stop which was great but unable to honer the complimentary flights of the $200.00 coupon.
This experience has left us with a uneasy and hesitant to use or to recommend Travelocity to anyone in the future. We originally booked early for the best holiday deals and to insure that we could get non stop flights due to my wife's fear of flying, but since they changed to a stop in Atlanta my wife been so upset that she threaten to cancel our holiday trip due the the added stress and anxiety it has caused.
I have spent many hr, on hold over the weeks and feel they should honor the original complimentary flight or the coupons and properly train there oversee employees to follow up and not make false statements to their customer, In order help improve your company representation in the future i will also follow up with Corporate office and with advertiser to your site as if no resolution is provided. thank you Jeseph Bianco