Allstate

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Best No to call them is 877-576-3378. Short waiting and decent service.

Anonymous 3/25/13 9:12AM

My mother took out a policy from Allstate and they got the address wrong and cancel the policy. We tried numerous times to tell them that we did not live in a mobile home. But they did not believe us. they cancel the policy and send back some of the money. i totally agree with these comments Allstate policy (homeowners policy is for the birds. That motto You are in good hands need to say you are in no hands!

pb 2/14/13 6:26PM

Allstate sucks..i had someone hit me and take off over a year ago, called in and was told not to worry about a thing..theyd take care of me.I had all required insurance.Over a year later, since ive hired an attorney, it looks like I might finally get some money from them.LOL they actually just now asked to see the vehicle ( like I said, been a year) and i had to inform them that it had been taken to the junk yard long ago.Now their trying to refuse to pay off the car cause they didnt see it, even tho i sent them pics and an estimate well over a year ago, and they coulda seen it at any time back then.Why would i keep a wrecked, totaled vehicle in my driveway for over a year? LOL
Heed my warning people..drop allstate while you still can!!

dave 1/8/13 5:20PM

To Whom it may concern.

I have been trying to get in contact with your adjusters (Laquinta and Kentrell) for several weeks, I sent SEVERAL emails, left SEVERAL messages, ( all documented) however no body replied to me. Now I received a letter for a mediation request, how I am suppose to do any mediation with anyone from your company, if NOBODY call back nor reply emails?
Do we really need to involve our lawyers in this claim? I have pictures AND paper work signed by your insured to support our bill.
This is the way Allstate works? I am not sure about that. Around The Clock was willing to negotiate the bill, however No interest was shown from AllState. Are you in good hands?????????? Gotta be kidding!!!!

pissed 11/20/12 5:01PM

All State live talk answers quickly but needs people who actually understand American Idioms and language. Their understanding of the language is limited as best. If you want to be annoyed and frustrated by a language barrier....call daily.
Nothing is more annoying than paying your bills in Dollars but paying your help folks in rupees and expecting them to understand the American version of English.

BernieZ 10/15/12 9:31AM

Allstate has the worst customer service. I have had a boat policy with them for 5 years and now have canceled the policy after I paid in full. They tell me I cant get a refund because I paid in full and the policy is 6 months old. All other repeatable company would give a prorated refund. I now have cancelled all my policies and am now with a much better company. And I asked my new company and they do give refunds.

Anonymous 8/24/12 7:44AM

u need to have an agent and call them. the people on the help lines can be useless. i just call my agent any time i need anything and im taken care of IMMEDIANTLY!!!! NEVER HAD A PROBLEM THAT WAY!! work smarter not harder.......

cmt23shines 6/29/12 8:31AM

impossible to contact the right agent at
allstate, without any doubt this is the WORST company I have ever talked to, or attempt to talk to, I was given at least 7 different toll free # to call, and still did not get anywhere, very frustating.
Schyrena, an agent, put me on hold for 27 minutes, then I heard "byeee" and a busy signal, called again, put on hold again for almost another half hour, such Sara answers the call and all they want is personal info without letting you know if they can help a provider or not. I still don't know what to do.....Told them "I am not a patient, only a provider to give you my new info" they could not understand.

lila 6/20/12 1:07PM

5/12/12 I call in to customer service ,asking to file a calim under my renter's insurance . While trying to check for amt. /kind of attic insulation/ 2 winters of animal invasion-checking for damages / ceiling gave way and I fell through ; badly busing my R arm. It was very cheap -blown-in insulation, and had evidence of a few nesting sites. My bedroom/walkinin closet and BA were induated with / ?asbestos/fiberglass insulation, irrataing skin, & respiratoy tract/my asthma. Was told by rep. to seek medical attn. if needed /get hotel room ,if necessary and claims adjuster would be in conatact Mon.am 5/14 . adjuster Rggie called & would have outside adjustor conatct me for assesment.
Followup was not done until late thurs, 5/17 ,phone call after much verbal runaround, my ? yes or no coverage , answ. NO . Have had renters ins. oevr the yrs. and car ins, my son & I for at least 11 yrs. Now when coverage nneded ,esp. for living & health reasons AllSATE'S anser --- No. So I will not renew policy in 7/12 or car .ins. 8/12 . Your loss, .REMBER DISATISFIED CUSTOMERS WILL TELL 9 OTHERS OF BAD SERVICE/VS 1 FOR GOOD . yOU LOSE $ .

Anonymous 6/10/12 7:04PM

Being a customer with Allstate for over 30 years it is disappointing with the current estimate I received for wind and hail damage. Instead of doing my entire roof Allstate wants to patch it. My other neighbors which suffered the same damage entire roofs were replaced. The must be in better hands than I am currently in. I have had no more than two claims on two homes I have under the Allstate umbrella. This is very hurtful to me after all these year. Claim number 0241627371

Anonymous 5/18/12 7:33AM