Posted by sharonnorman.co,
I cannot take off "describe your image " on two of my photos on "The Light . They are # 5 and 6. I have tried everything and nothing works.
Wix customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Wix.
24
Jan
09
Oct
03
Oct
03
Aug
27
Jul
Posted by Lisa Jefferson
You took $155 dollars out of my account fraudulently twice, this year and last year. We cancelled the website in 2017. Called multiple times. You fraudulently stole my card number and my bank is reporting you to the merchant bank for any charges incurred, I already changed my card twice because you did not cancel the account as requested over two years ago. I'm contacting my attorney and we are going to sue your company for accessing my account information. Suntrust is aware that this an Internal fraud issue. Your disgusting robbing customers of their money when accounts are cancelled.
Someone needs to call me now.
Lisa Jefferson
496-409-6311
18
Dec
07
Jun
15
May
Posted by Eloise Beauty Products
My Domain will not connect .. I�ve transferred it from vista print 2 weeks ago paid the transfer fee.. was given a code which Wix has accepted but have not transfer domaine it�s been 5 days.. I I don�t get resolved in next few days I will cancel my monthly subscription .. wiz had terrible customer service
Denise Peterson
29
Mar
21
Mar
16
Mar
Posted by ekleen
This is unbelievable!!! The wix.com/contact page won't allow you to click on anything accept "Hire a Designer" and the phone number tell you to go to the contact page. I guess they figure once they have your money they don't have to support you. Well, joke is on you Wix, I was interested in signing up for a 1-yr subscription but based on this experience have decided to use Wordpress instead. Way to go!!!
09
Feb
01
Nov
Posted by patweist
Absolutely unacceptable behavior, NO LIVE PERSON CONTACT AVAILABLE!!! There is no way to resolve a billing issue. I will never use this company again. You people are rude to have a phone number with a recording to go to the website, and no way to speak to anyone either by voice or chat. I will be filing a complaint wit the authorities.
20
Oct
Posted by Lady K
This wasn't a good experience on Wix because I tried to contact customer service. When you contact customer service on their 1800-# The number tell you to go the customer page. The only thing is I was there first. I haven't been able to submit a ticket for help. Wasted a day trying to find help. My problem was once I published my website i couldn't find it. It's a sad thing when you call customer service and there is no service. I was so disappointed. I really like the website creation but can't use it.
31
Aug
28
Aug
07
Aug
Posted by Heart Cherished
I have been trying to reach Wix Sales Department for a very long time, in order to let them know , that the email I had used for wix is no longer availble and that I cannot sign in to prolong my contract or update my website. Everytime i call i get a message to call back, i have followed work hours call back times correctly and never get a live person, it has been over 2 years and still no contacts.
I have public going on Wix looking at my outdated information, from well over a year and a half if not more..something needs to be done.very frustrated.
My company is well in public and celebrity eye, this making me look as if i can't conduct business.
Please contact:
Pamela Pettway
So that I, we may resolve this important matter.
28
Jul
06
Jul
26
Jun
05
Jun
04
May
Posted by Anonymous
I think wix.com has the worst customer support I have EVER seen! Look, I entered my bank account information with you and now it is gone...where did you put it!!!!!
No one with your company wants to talk...all you get when you call is a recording and then a text with a stupid little droid thing that is supposed to help you. All I know is if I see any missing $ from my account, there will be some answers to be had.
19
Sep
Posted by christaemrick
I am very disappointed in the service. having to wait 7 days for a return call is unacceptable. I have client to report to. What makes me really angry is that I just convinced two of them to switch to WIX..........somewhere I read that you offer 24/7 Support.....I must have dreamt it.
Am holding for 2:33:04 hours since the time before where we were disconnected after a 15 min wait.
Also, the notices of help are not updated, or I received an old version, i.e. freeze the header.?????????
I have a good mind to cancel my services.
