Posted by Nethushi
I did not want to use my wind sim though I used to put the sim phone into my puk code. Sim puk code. I do not know the card, I lost it and the other sim number. How can I find the puk code of the sim card please help me
WIND Mobile customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from WIND Mobile.
04
Dec
04
Nov
Posted by Anonymous
Your company has the worst customer service I have ever had to deal with actually I am not impressed with the fact that I have 2 phones that I cannot call out to any Canadian # but am able to call U.S. #'s without any issues, this is very concerning as I live in Canada and cannot call anyone in Canada and no one is able to fix this problem you need to hire better tech. support
31
Aug
Posted by Anonymous
We started using Wind when we were in the US last year. Our daughter actually facilitated this, so the account was in her name. When we came home we realized Wind did not have service where we lived. This was verified with a Wind supervisor, who was very responsive, cancelled our account and actually credited us with two months. Unfortunately Wind sent a NASTY AND THREATENING LETTER to my daughter today, stating the account was in arrears, her credit rating was in jeopardy, and her name would be forwarded to a credit agency. When I tried to sort this out, I had no success. Even speaking at length to a supervisor was ineffective, and I had to stay on hold for close to 20 minutes before she came on the phone. She refused to look at the documentation in our file from the previous supervisor that would have clearly reflected we no longer had Wind service. I was told this needed to be "investigated". When I asked to speak with her supervisor (as I was clearly getting nowhere) she said she was the supervisor - there would obviously be someone she reports to but she would not provide this information. In essence, she hung up on me. This is totally unacceptable. My daughter is looking for a new apartment, so having a letter threatening her credit rating could be considered negatively. Also, it was very upsetting for her to receive such an inappropriate letter, when the service with Wind was cancelled months ago.
Wind should seriously look at the way customers are treated and be able to address problems quickly, especially when Wind is at fault. There are many more service providers that will provide me what what I need (I am now with Rogers). Wind should consider the competition allows lots of other options and my negative experience will colour my assessment of Wind. I would hope someone from customer service will follow up with me and acknowledge the seriousness of this incident. I rarely write letters of complaint, in fact I can't remember doing this in many years, but I am angry enough to do so now.
20
Oct
Posted by Anonymous
We took our phone into Wind at 1450 Clark Avenue W. Thornhill for repair back on Sept 2/15. They told us that is would take 4 to 6 weeks, it is now October 20/15. We also tried calling the store and got a recording that this phone is not excepting any calls. We also called customer service and they said that they can not help us and we need to drive to the store where we took the phone.
17
Sep
Posted by Grim Reaper
Wind is currently offering a $45 plan for $39 for a limited time to September 30, 2015. I am on a Wind $40 Plan since October 2011. Today, Sept. 18, 2015, I phoned Wind Mobile customer service to switch to the $45 plan being offered for $39. I was told that's a downgrade so I have to pay a $25 administration fee and an extra month's service charge to get it because it is considered a downgrade to $39. I objected to that interpretation of their offer, I insisted that it is a $45 plan being offered at a discount for $39 until September 30, 2015 and that switching from the $40 plan I currently have is an upgrade not a downgrade. I got nowhere with the first customer service representative and nowhere with the person I subsequently spoke to after I asked to be transferred to a supervisor. My wife is a lawyer and told the supervisor that what I am asking for is not a downgrade, it is an upgrade to a more expensive plan being offered at a discount for a limited period and that Wind is using the $39 special offer price as a $39 plan which is not what the promotion states. The promotion states that Wind is offering their $45 plan for $39 for a limited time. What Wind is doing is unethical and fraudulent.
