Flag WIND Mobile Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

Wind is currently offering a $45 plan for $39 for a limited time to September 30, 2015. I am on a Wind $40 Plan since October 2011. Today, Sept. 18, 2015, I phoned Wind Mobile customer service to switch to the $45 plan being offered for $39. I was told that's a downgrade so I have to pay a $25 administration fee and an extra month's service charge to get it because it is considered a downgrade to $39. I objected to that interpretation of their offer, I insisted that it is a $45 plan being offered at a discount for $39 until September 30, 2015 and that switching from the $40 plan I currently have is an upgrade not a downgrade. I got nowhere with the first customer service representative and nowhere with the person I subsequently spoke to after I asked to be transferred to a supervisor. My wife is a lawyer and told the supervisor that what I am asking for is not a downgrade, it is an upgrade to a more expensive plan being offered at a discount for a limited period and that Wind is using the $39 special offer price as a $39 plan which is not what the promotion states. The promotion states that Wind is offering their $45 plan for $39 for a limited time. What Wind is doing is unethical and fraudulent.


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video