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We started using Wind when we were in the US last year. Our daughter actually facilitated this, so the account was in her name. When we came home we realized Wind did not have service where we lived. This was verified with a Wind supervisor, who was very responsive, cancelled our account and actually credited us with two months. Unfortunately Wind sent a NASTY AND THREATENING LETTER to my daughter today, stating the account was in arrears, her credit rating was in jeopardy, and her name would be forwarded to a credit agency. When I tried to sort this out, I had no success. Even speaking at length to a supervisor was ineffective, and I had to stay on hold for close to 20 minutes before she came on the phone. She refused to look at the documentation in our file from the previous supervisor that would have clearly reflected we no longer had Wind service. I was told this needed to be "investigated". When I asked to speak with her supervisor (as I was clearly getting nowhere) she said she was the supervisor - there would obviously be someone she reports to but she would not provide this information. In essence, she hung up on me. This is totally unacceptable. My daughter is looking for a new apartment, so having a letter threatening her credit rating could be considered negatively. Also, it was very upsetting for her to receive such an inappropriate letter, when the service with Wind was cancelled months ago.
Wind should seriously look at the way customers are treated and be able to address problems quickly, especially when Wind is at fault. There are many more service providers that will provide me what what I need (I am now with Rogers). Wind should consider the competition allows lots of other options and my negative experience will colour my assessment of Wind. I would hope someone from customer service will follow up with me and acknowledge the seriousness of this incident. I rarely write letters of complaint, in fact I can't remember doing this in many years, but I am angry enough to do so now.


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