Read the reviews below to see the experience other people have had when dealing with customer service from Vtech.
At least a week ago, I left a message regarding my phone. The handset is not working and I ask about a battery I put in it from Radio Shack. The question was could this be the reason it is not charging. Supposedly it was another brand, but should work. I received an email saying I would be hearing from you folks and still haven't heard a word.
I sent a letter to Customer Service in Beaverton OR dated 4/29/14. Have not yet received a reply.
It was regarding a refund of the $10.25 shipping charge I paid to return a non-working phone. As I had no fault in its failure to perform, I should not be penalized cost of mailing. Thank you.
I give anything if i checked the comments before i bought this freakin vreader.i tried putting $28 worth downloaded books on my daughters vreader and it kept saying some kind of program did not load righti tried to call the customer service number and keep getting a bizzy signal.to think i wasted my money and this was suppose to b my daughtera bday gift makes me pissed at vetech.ill never buy a vetech toy again!a very disappointed mom.
After calling 3 days in a row, I learned after all my frustraitions, and realizing that they all said the same generic customer frustration responses such as "I understand your frustration" I apologize for any inconvenience" I'm sorry to cut you off, ut let me respond so I can help you...followed by I'm sorry for your frustrations." I asked them, where is this call center located, because the website states your in the states, but that is also misleading (along with everything else this company represents) the call center is in the Phillipeans (the united states calling center) the warehouse is the only thing that is based in the states, in washington. After multiple calls, I finally said "let me talk to the supervisor" who was named Sophia. She promised I would get my free download, as well as a vtech credit account to get a cartridge game download. Did not happen, they gave me the $2.99 download. I will try to find a number to call corporate, there isn't one that I can find. Both the store and Vtech said they cannot refund my purchase, only give me the same product, the innotab 3s. Which claims to have web browser capabilities, wifi connectivity. Which it does, but by the time you try to do anything, it shuts off automatically because the prduct is so slow. And it fails to mention that if any website requires video streaming, or games that require flash player...it's not compatable. I had to open the product, and it's halfway in the manual where it says *Note: online streaming of videos & games that require flash player is not supported by this produce. Should have been on the box, where it says wifi connectivity & web browsing capability. DO NOT EVER DEAL WITH THIS COMPANY!!! They lie, about everything. Support location, what they are going to do for the inconvenience, the list goes on, and one. NEVER DEAL WITH THESE PEOPLE. THANKS FOR LYING SOPHIA. ONCE AGAIN, SINCE THE 2nd OF MARCH, MY CHILD HAS YET TO ENJOY HIS BIRTHDAY GIFT, AND ONCE YOU TURN IT ON, YOU CANNOT RETURN IT. YOU ROBBED ME WITH YOUR MISLEADING MARKETING STRADEGIES AND YOUR FAKE CUSTOMER SERVICE THAT IS SAID TO BE IN THE STATES, BUT REALLY IN THE PHILIPEANS. HORRIBLE FIRST EXPERIENCE. THIS DEVICE IS USELESS!!!!! EVERYONE THERE I ASKED, HAVE YOU EVER SEEN THE PRODUCT I'M DEALING WITH, NOT A SINGLE ONE DID, SO HOW COULD THEY POSSIBLY UNDERSTAND THE FRUSTRATION OF HAVING NO CUSTOMER SERVICE, MISLEADING PRODUCT INFO ON THE PACKAGING, AND HAVE NEVER SEEN THE PRODUCT, LET ALONE SPENT $100 ON IT FOR YOUR CHILDS BDAY, AND HE HAS YET TO BE ABLE TO DO ANYTHING WITH IT. ALMOST A WEEK LATER.
The number is not answered. You only get an automated response. And it doesn't recognize my phone model number, so...no help at all. Another number I found (that is answered) tells you to call the 800-595-9511 number. In other words VTech as no customer service. Don't plan to ever buy one of their products again!
OK, I have bought 3 differant kid innotab 3.. this product is junk and so were the other three that I purchased... NOT VERY HAPPY AT ALL.... I am reporting your company to th better business bureu...I also am reporting your company to each and every consumer protection company out there... There is no way to get in touch with you people in any way have tried all possible ways,,, I am also going to my local new channel and have them investigate your company, This is the LAST time I or any member of my family will EVER buy any and all of your product...Thank you... Sincerely, One very unhappy Grandmother...
I bought Vtech wireless phones and haven't had trouble with them yet. My problem is trying to log into their site, it keeps telling me my email address doesn't agree with their records. It says they will email me a way to reset it and of course I never rec any. I have been able to talk to a person, but they are no help at all. One gave me a different email to write to! Of course that only get a failure notice. If I could rate their customer support it would be a NEG. star rating, sad operation! I WISH I'D CHECKED THESE RATINGS BEFORE.
I just purchased two VTech InnoTab 2 learning toys I cannot get any customer support anywhere . there's not one working email for customer support . On their website their links to support go absolutely nowhere and just venue in circles
This company should be allowed to do business in the United States.
I am very frustrated because I have been calling and letting messages for about 10 days now on the telephone. I also have emailed. I am assuming the messages are not getting to you. I have a contract w/ you and paid plenty for it. somehow I am expecting a little more help. My laptop this "not genuine" windows. This is the same problem I had when I called the first time. It tells me my security essentials will be shut down in so many days. I think it is down to 14 now, since I have not been able to contact you. I surely hope I have not been caught up in a scam.
I have never been so dissatisfied with a phone service in all my life. I had trouble with the answering machine working so I contacted customer service/trouble shooting, after 30 minutes trying to figure out the problem using my pre paid minutes from my cell phone. I ended up having to return the phone to San Antonio, TX never to have heard from the company since. I am out 25.00+ tax plus the cost of mailing back the phone to TX costing me 8.92 postal expense. I wish someone would call me or I had a direct line to call, all my information was send in the box with the phone, now what do I do. All I have is a receipt from the Post Office. for all my time and energy, and I still don't have a land line I can use. Very unhappy customer.
CV, Carbondale,PA
I just called for a replacement part on a phone I purchased in 2011. It took about 5 minutes and will cost me less than $4. (It is just an earbud.) Just the same, I got through to a representative by using my phone product # and waiting just a minute or 2. If the system doesn't recognize your product #, just find a current one online and plug that in. You will get a real person then.
It's unconscionable how these companies treat the public who need help with the product they've purchased. These menus are nothing more than annoying and serve no purpose but to frustrate a person looking for an answer. I will never purchase a vtech product again. They deserve to go out of business with their menus
I recently purchased a 3 phone, vtech DS65-22-32, DECT 6.0 system. I tried adding the vtech handsfree headset, not only without success, but with unregistering all my other 3 phones. I had no telephone service! When I tried to call Vtech, I carefully followed their voice command to enter the model number, without the letters, and to end the numbers with #. Twice I was told this model was not in the system & Vtech disconnected. I used my mobile phone to call, and the same thing happened again. There is no option in the Vtech support phone system to speak to a customer support person.
I find it annoying not to be able to talk to a technician just because our phone is off warranty. We now have caller ID but it doesn't work. All installations have been made correctly and caller ID appears on our TV screen but not the phone. Not having support in this case is very bad customer relations as far as I am concerned.
After calling their 1-800-595-9511 and listening to the 9 options, over and over, not being able to get a "real person" I found a tech # here . Guess what? Thats not real either! Whoever the guy was , was not American, couldn't speak or understand plain English, gave me the 595 # AGAIN! I asked if HE had a problem, wouldnt HE want to talk to a real person?> He muttered that he could not help me. (And this is TECH help?? ) I told him he needed to quit and get a job at a REAL company that V Tech is crap! So, after spending my $$ on their phone, I get no help!! Just a lousy product!
