Posted by Anonymous
How do I talk to a PERSON
Vtech customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Vtech.
28
Jul
03
Sep
14
Nov
Posted by Britstick
Hello! I'm not sure if this is the right place or not, so please email me and let me know where to go if not. We just barely bought the VTech Gallop & Rock Learning Pony. We love it but don't have the screws for it, so the legs keep falling off. Could we possibly get some sent to us? Please email me for address. Thanks!
03
Jan
30
Nov
Posted by me
I have tried to contact the VTech Toys Customer Service by email, phone and through Return and Refund page but haven't received any success.
I appreciate if you could send me the two printable forms for RMA to be included with the return of the incorrect little mouse, as soon as possible. Thanks.
01
Nov
07
Jul
28
Jun
Posted by Marnie65
My 2nd phone doesn't work. Says "out of range, no power at base". So I bought a new battery. Still doesn't work.
Tried calling VTech and put in my model # and they have no record of it. Then I tried anything to get a live person to speak with. But their number is 100% automated, with no prompt to get a live person.
What am I supposed to do now?
29
May
05
May
Posted by Anonymous
I have been trying to contact without any success, I've been on hold for over and hour and waiting inmy technician message said (a support representative will be with me shortly) which never happened. It's unfortunate that before the month of May I had no trouble getting in contact with help, but not even can't be reached, the message says, Took to long to respond I was waiting on a technician to be connected to but again nothing. I would appreciated it if someone would contact me and let me know why I'm having so much trouble with getting help
01
May
12
Mar
Posted by Anonymous
I am not if this is the correct site for comments/questions. I have spent HUNDREDS of dollars on the go go smart wheels play sets and accessories, we have the construction site, the treasure mountain train adventure, the train station with ramp, the rescue city with fire and police, the busy sounds play housse the doggie play house and lots of vehicles and trains, however, I am not finding certain pieces like people and vehicles, every site I am referred to by vtech the item is out of stock, or unfound., or available in store only but it NOT in the store. I am not complaining about the money, spent we are enjoying the toys, just need to add to the collection, and am frustrated about how hard it is to find parts. Specifically I am looking for the dump truck and the excavator vehicle, and a black play friend for the busy sounds house. Please help!
11
Feb
11
Dec
23
Feb
08
Feb
31
Dec
28
Sep
21
Sep
24
Mar
Posted by My Name
This is an explanation to the customer who told us, he or she could not find a LIVE PERSON to talk to, at V-Tech. That is because these companies are all the same. They love to get your money, but couldn't possibly care less, about bothering to talk to you. They want your money and CAN'T BE BOTHERED TO TALK TO YOU ON THE PHONE. So they install an automated phone system, with a maze of instructions, that take forever to go through. While they sit on their asses doing nothing all day. I've seen it with my own eyes. I'm on line, in a company, their phone rings, the automated message comes on, and they JUST SIT THERE, LITERALLY STARING INTO SPACE, WHILE THE RECORDED PHONE MESSAGE PLAYS ON.
13
Mar
Posted by Anonymous
Vtech died on two phone - seperate systems (with 3 phones.) They lived about 6 months and 1 year just past the warranty. One had a phone (not one of the system base) died before of the warranty AND THEN the base system died short after the warranty. The other base "system" of the other equipment died after the warranty-but not enough to think the technology is NOT 'tech'.. The people on the "tech" compamy had the warmth of a cold fish - gave me the complete idea to NEVER PURCHAGE THEIR cordless system phones! A little better than two cans and a limp string. Save your money and don't buy anything from Oregon except dead beavers..
16
Feb
09
Feb
Posted by Anonymous
Well My son had got a broken toy from Vtech for Christmas. I call them and got through and was eventually sent an email to send it back and they would replace it. I sent it using their address they provided. After a month I called several times and they say they never received it but the Post office says they delivered it. Oh and guess what they won't do anything about it, Guess I am out the toy for my son until I go buy another one. DON"T BUY FROM THESE PEOPLE THEY DO NOT CARE!!!!!! WORST CUSTOMER SERVICE EVER!!!I was essentially robbed from this company
26
Dec
Posted by Anonymous
I order some toys for my child, I was charged for them but when it came time to give me a conformation / tracking number the site said there was an error during the printing period. Now I have no way to track my package and no customer service number/ person to call!! I won't be buying anything else vtech it's a rip off!!
