Read the reviews below to see the experience other people have had when dealing with customer service from Vivitar.
My husband purchased a drone that did not work when he opened the package. Call Vivitar the customer service team there told me to send it back as it was within the first 30 days of purchase and they would replace it at no charge. Sent the product back and Customer Support told me allow 2-3 weeks to receive the replacement. Never received the drone this is now the 4th week not including the weekends. Call and its always allow 2 days extra because they are behind. Total calls have been 5 times and just get the runaround. Very Disappointed with Vivitar.
I recently purchased your Body Styler #PGV005-RED. I have tried to use it twice. I am disappointed with its performance. It does not cut hairs cleanly. Instead, it pulls the hairs and as a result does not give a nice trim. If I kept the receipt of purchase I would return it. I will not recommend this product to my friends.
This company is one of the worst companies I have ever dealt with. They do not have replacement blades for my Vivitar DRC -LS10. When ever I call they tell me to go back to the store I purchased the drone from. They told me to look on line. The blades for my Vivtar-LS10 are no where to be found on line. Just now they told me to send my drone back and they would replace it. Why would I send a perfectly good drone back when the only thing I need to replace is the drone blades? I have wasted my money and feel as though I have been taken. The drone itself is a great drone. But, I just want replacement blades. Trust me. The drones can't be found at Walmart, Target, Best Buy, are any store on line that sells drones. That includes E-Bay and Amazon. I will tell anyone. Please do not purchase anything from the Phoenix Company pertaining to the Vivitar Phoenix Drone LSX10. Great drone but bad costumer service. It is sad when a company does not have parts in stock at all. I don't know why because the Vivitar Phoenix Drone is very popular.
I bought the underwater camera, witch we enjoy. 2 times now the closing mechanism broke in the same place. Going on yelp now. I sick of it and I'm in Mexico, no way to exchange it. Very sad commentary on a brand I use to respect as a photographer. signed dissatisfied
2 calls to Corp. which was recommended by the Texh.. NO return call , no problems resolved, system doesn't work even after upgrading internet and purchasing a $350 game router .. everything internet in my home works perfectly except their cameras .. what a joke .. the father at camera was less than 20 feet from router and wouldn't link after 1 1/2 hours with a tech and replacing camera with others . Stay away from these .. they're cheap for a reason - Corporate treated me like an inconvenience .. Corperate very rude to deal with .. perfessionals at running you in a circle ..
I Am Trying To Reach Vivitar Experience Image Center. I Have Unique Serial Number Which Is C. When I Tried To Open The Web Site To Download For Windows, All I Get Is Error.
I Tried It Again And Now It Will Not Let Me Use It As It Says That I Am Only Allowed One Download Per Serial Number - I Could Not Ever Get The Download At All. What Can I Do Now?
I Would Like A Catalog (if Available) On Hand Held Maginifing Equipment. If A Catalog Is Not Available Please Sent Me All The Information That Is Available. I Have Several Units With 6 Leds But I Need A Stronger Unit; I Have Macular Degeneration And Eyesite Is Worse Every Day.
Help Will Be Appreciated.
