USAA customer service news

Find the latest USAA news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.

Team SMDC wins USAA/Broncos training camp competition


ENGLEWOOD, Colorado – Fifty service members got a taste of the NFL as the Broncos and USAA teamed up for an NFL Training Camp experience Aug. 21 at the Denver Broncos' University of Colorado Health Training Center Fieldhouse in Englewood.

USAA opens mobile catastrophe unit after 10000 hail claims


As homeowners begin the daunting cleanup process after Wednesday's historic hail storm, insurance companies are also being inundated with claims. Because of that, USAA has set up a mobile catastrophe response vehicle in the Safeway Parking lot in ...

USAA Among Backers of Home Water Damage Prevention Startup Flo


Flo Technologies has unveiled Flo, an intelligent home water monitoring and conservation system that promises to help reduce water damage insurance claims. The startup has raised a total of $11.5 million from investors led by Crosslink Capital with ...

San Antonio-based USAA expands offices downtown


USAA is expanding its presence in downtown San Antonio by adding taking an additional four floors in One Riverwalk Center. The expansion will allow it to add about 400 workers in the buidling, where it already employs 200. The 400 workers will be a mix ...

USAA pledges half-million to Tricentennial Commission


San Antonio-based USAA has pledged $500,000 to San Antonio's Tricentennial and will be the official military appreciation sponsor of the celebration. San Antonio-based USAA has pledged $500,000 to San Antonio's... San Antonio-based USAA has pledged ...

Watch out, ETF issuers. USAA's $5.5 billion could be going home


This February photo shows the floor of the New York Stock Exchange. Exchange-traded funds have swept the stock market over the past decade and been a blessing for many investors. The San Antonio-based insurance and financial planning firm is getting ...

USAA giving over $1 million to Harvey relief


With Harvey still causing damage in South Texas, exact numbers of how many members needing help haven't come in quite yet, but the organization says it is already reaching out to help those who need it. Jeremy Baker, KENS 11:40 AM. CDT August 30 ...

USAA Real Estate buys $88 M Bank of America Plaza in downtown San Antonio


Another FBI informant testifies about under-the-table dealings · Local · United States Department of Homeland Security Secretary Kirstjen Nielsen speaks to the local news media against. Homeland Secretary Nielsen says border wall needed to stem the ...

USAA vastly expands campuses in Tampa, Dallas area, purchases San Antonio's Bank of America Plaza


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Cardinals, USAA give Luke Air Force Base service members 'NFL Boot Camp' experience


The Arizona Cardinals and the USAA teamed up to give about 70 service members from Luke Air Force Base a NFL combine-style experience at University of Phoenix Stadium on Monday. The service members met with some of the players, saw the stadium ...

USAA testing Amazon Alexa skill


USAA is testing an Amazon Alexa skill that will enable its customers to get answers to some of the most frequent and basic questions fielded by service representatives answering member phone calls, according to a press release. The San Antonio-based ...

Senate confirms Hutchison, USAA exec to posts


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USAA links with Clinc for conversational AI banking


Banking and insurance provider USAA has opted for Clinc's artificial intelligence (AI) platform to provide human-like conversations for its customers' bank accounts. Available as a pilot programme at USAA Labs, its members, who consist of 12 million ...

Readers name USAA best bank in SA


San Antonio's USAA Federal Savings Bank has regularly received national recognition as a top-tier financial institution. American Bank named USAA Bank its bank of the year last year. It has ranked as the No. 1 bank for Customer Service for the last ...

USAA Auto Insurance Review: Does It Live Up to Its Perfect Score?


USAA recently got a perfect score in overall satisfaction. But is it for you? Read our complete USAA auto insurance review so you can decide for yourself. usaa auto insurance review. USAA is a highly ranked auto insurance company that consistently ...

USAA reverses decision to pull ads from Fox's 'Hannity' after outcry


USAA announced Tuesday that it will resume advertising on Fox News's “Hannity,” reversing course after its decision last week to pull its ads ignited an outcry from its active and retired military clientele. At the same time, USAA spokesman Roger ...

USAA Says It Will Return Ads to Fox News' 'Hannity'


Financial-services firm USAA said it will allow its ads to run again in Fox News Channel's “Hannity” after pulling them out due to controversy surrounding the network's popular anchor. The San Antonio, Texas, company, which offers financial products ...

USAA will reportedly pull ads from MSNBC after dumping Fox News's Sean Hannity


USAA apparently plans to drop its television ads from liberal network MSNBC after an outcry over its decision last week to stop advertising on conservative Sean Hannity's program on the Fox News Channel. In response to a query from The Washington Times ...

USAA flooded with angry feedback after pulling ads from 'Hannity': 'They caved'


Financial services firm USAA is trying to weather a fierce public relations storm after pulling its ads from “Hannity.” USAA's customers flooded the company's Facebook page with angry feedback this week over its decision to stop running ads with Fox ...

USAA seeks licensing fee from banks for electronic deposit technology


The licensing fee is purely for use of the intellectual property, not for technical support, Hudson said. “This is really a license to keep what they already are using. So no technical integration is required. It's just that we believe that the ...

USAA settles class action lawsuit over insurance reimbursement for $39 million


USAA settled a Florida class action lawsuit for $39 million this week. Hall & Lampros LLP and Avolio & Hanlon PC brought suit following complaints that when customers received reimbursement checks for their totaled vehicles, the company failed to ...

USAA Gives Military Analysts Unexpected NFL Draft Experience [VIDEO]


A month before the NFL Draft began, USAA hosted several military analysts from Join Base McGuire-Dix-Lakehurst for a cool NFL draft experience. For those that have been under a rock, the NFL Draft began yesterday and boy was the first round interesting.

Android Pay now works in Bank of America, USAA, Discover & other mobile banking apps


Android Pay, Google's answer to Apple Pay and other mobile payment technologies, today unveiled new partnerships with a handful of banks from around the world, who will integrate the service into their own apps. The feature will be available within the ...

Hidalgo jury awards USAA member $1.8M over hail claim


File photo of hail damage from April 2016 storms. A Hidalgo County jury this week awarded a USAA member $1.8 million after finding that the San Antonio-based insurer and one of its adjusters committed fraud and ... more. Photo: JERRY LARA /San Antonio ...

USAA employee bonus dips to 16.8% on costly hailstorm claims


San Antonio-based USAA trimmed its annual performance bonuses for employees a second year in a row after the insurer paid out unusually high claims from hailstorms that pummeled San Antonio and parts of Colorado last year. USAA employees will ...

USAA Launches New Features For Its Digital Wallet, Including Samsung Pay


With the adoption of digital wallets growing in the U.S. and globally, USAA Bank recently launched new mobile pay features for its digital wallet to meet the needs of its user base, which are constantly changing. According to USAA, one of the new ...

Samsung Pay Now Supports USAA Debit Cards


Ever since it was announced, Samsung Pay has been thought of something as a gimmick, a way for Samsung to compete with Apple and yet another way for them to snub Google. That's no longer the case though, as Samsung Pay continues to prove popular ...

USAA Consolidates With Publicis Less Than a Year After Racist Email Scandal at Former Agency


USAA, the largest provider of insurance and other financial products to U.S. military members, has consolidated its marketing business with a cluster of Publicis Groupe agencies after a formal review that lasted several months. Starting in the second ...

USAA, Banking On A Digital Future?


Requesting app support … Because USAA Bank serves active military members, who are often stationed far from home and cannot visit a branch or readily speak by phone, it's crucial that the organization delivers a complete and up-to-date set of services ...

USAA shuttering 17 financial centers, including 2 in San Antonio


File photo of USAA's San Antonio headquarters. The financial services giant is investing in an Austin artificial intelligence software that can emulate human learning by pulling in data from different sources, market events and user behavior to foresee ...

USAA launches online virtual assistant


USAA, a provider of banking and insurance services to the US military personnel and their families, has launched a virtual assistant for its website. The solution is based on the Nina artificial intelligence (AI) technology, supplied by Nuance ...

How is USAA Tax Exempt Long-Term Fund (USTEX)?


USAA Tax Exempt Long-Term Fund (USTEX - Free Report) a Zacks Rank #2 (Buy) was incepted in March 1982 and is managed by USAA Investment Management Company. USTEX seeks to provide investors with interest income that is exempt from federal ...

Judge decides against sanctions for USAA lawyers


An Arkansas federal judge reversed course and opted not to impose sanction on three outside lawyers for USAA. The San Antonio-based insurers headquarters is seen in this 2013 photo. An Arkansas federal judge reversed course and opted not to impose.

USAA breathes new life into 170-acre community near Shops at La Cantera


California developer Robert Schumacher has bought the Cielo apartment complex on the Northeast Side. He is helping build a $320 million master-planned community near UTSA, near the intersection seen in this photo. less. California developer Robert ...

USAA Customers Lose Access to Accounts for Hours


For about two hours on Thursday, United Services Automobile Association customers were left in the dark and without access to their accounts after the company's systems went down. In messages posted on social media just before noon to its members, ...

Goodbye, password; USAA, banks opt to scan fingers and faces instead


Some of the nation's largest banks, acknowledging that traditional passwords are either too cumbersome or no longer secure, are increasingly using fingerprints, facial scans and other types of biometrics to safeguard accounts. less. Some of the nation ...

USAA, lawyers sued over “secret deal”


Some of USAA's Arkansas policyholders have sued the company, its outside lawyers and their former legal counsel Friday, accusing them of cutting a “secret deal” in a separate case that allowed the plaintiffs' lawyers to collect “exorbitant fees” in ...

4 Strong Buy USAA Mutual Funds


USAA Investment Management Company currently has $64.6 billion of assets under management, invested in more than 50 mutual funds. Founded 40 years ago, the company provides diverse investment products to its members and has successfully ...

USAA to Close Wealth Management Office in Philadelphia


The United Services Automobile Association (USAA) will close a wealth management office located in Philadelphia, effective July 19, according to the Worker Adjustment and Retraining Notification Act notice the company filed this month with the ...

Business Digest: USAA to open new Austin office


The company said Friday that it will open an Austin office on 5th and Colorado Streets for more than 100 IT and user-design employees in early 2017. Many of them will be new hires, the company said. The company will also be expanding its San Antonio ...

USAA Mortgage Review: What You Need to Know


Reviewers gave USAA an average of three stars in the application, Customer Service and account holder categories. Some reviewers with multiple USAA services, in addition to mortgages, gave home loans five stars overall. However, multiple reviewers gave ...

USAA, artist team up to commemorate fallen soldiers


Local reaction to USA Gymnastics sex abuse scandal. 311 call center considers changes to responses. KHOU 11 News top headlines at 10 PM. Victim snaps pic of attacker on jogging trail. KHOU 11 News top headlines at 6 PM. Voters looking for a third party ...

Customer Service Communication Done Right: A USAA Salute!


So I'm thrilled to commend those professionals who exceed expectations for excellent communication in delivering Customer Service. My hat's off to the USAA support team during a recent insurance claim process at my parents' home. From the first ...

USAA's profits plunge 33 percent in 2015


Topgolf USA San Antonio made more than $462,000 in April from alcoholic beverage sales. San Antonio alcohol sales hit more than $52 million in July ...... Contact. Archives · Customer Service · Frequently Asked Questions · Newsroom Contacts ...

Federal judge will sanction USAA's lawyers


USAA announced Thursday that it is closing 17 of 21 financial centers next year. The financial center at USAA Federal Savings Bank in San Antonio is one of the four that will remain open. The bank is located on its main campus, shown in this 2014 photo.

USAA scrambles to process 22500 claims from hail storm


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USAA Hires MullenLowe After Dropping Campbell Ewald Over 'Ghetto Day' Controversy


Financial client USAA has chosen IPG's MullenLowe as its new agency of record just over two months after ending its relationship with Campbell Ewald over a controversy sparked by an agency employee's racist email. After Adweek's AgencySpy published ...

Judge weighs sanctions against USAA lawyers


The complaint against USAA was originally filed Dec. 5, 2013, in state court in Polk County Circuit Court in Arkansas. USAA removed it to federal court the following month, where it remained for more than 17 months. The complaint against USAA was ...

USAA terminates ad agency after racist email


Business. Chicago – February 11, 2016 – Toyota Motor Sales USA, Inc. Bill Fay · Tacoma sales continue to surge · Tesla Motors unveils the new lower-priced Model 3 ... Contact. Archives · Customer Service · Frequently Asked Questions · Newsroom Contacts ...

Financial Client USAA Drops Campbell Ewald as Agency Reels From Racist Email Controversy


Insurance and financial service firm USAA has canceled its contract with Campbell Ewald, which had been its agency of record since 2008. "USAA has given Campbell Ewald notice of contract termination," public affairs director Roger Wildermuth told ...

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