Read the reviews below to see the experience other people have had when dealing with customer service from Thermador.
I am VERY Disappointed! My oven that is only 11 years old doesn't work and can't be repaired because a small part I need is no longer available! My sister's oven is 26 years old and works just fine! I would not recommend Thermadore to anyone! They do not stand behind their products.
We purchased aThermador/Bosch appliances for our newly constructed home. I truly regret buying The Thermador stove. We had the stove installed in Oct and was having our family out for thanksgiving should have been a blazing red flag when we cooked some biscuits and the tops burned and the bottoms were raw. So thanksgiving came and we started cooking in it well needless to say everything we cook burned so we thought that it just might be the large side that may be over temping so we turned on the small side about 5min after turning it on sparks shot out the back and front of the oven and all the breakers flipped off. We have had three service calls on the oven and all they do is replace parts, the oven is still burning the tops of anything we put in the stove it has over temped so much the racks won't even work now.
I have a Model Cooktop gas....it spontaneously tries to ignite.. You could be sitting there in the evening , you'll hear the clicking noise and see the sparks like it's trying to ignite with no one prompting it!!! I called Customer Service they said they'll document it (???) Service has been here three times in 10 months no resolution. Can't find a mailing address for Thermadore. E-mailed the company that sold it to me.. for advise. I turn the breaker off in the evening before going to bed, makes me very, very anxious. Anyone?
ordered a part from thermador that was showing as "available and in stock today"on a monday, asked for 3 day air- paid extra, for that but no such luck!
not only did it not arrive in 3 days it did not ship until 3 days later!!! and now Im told it will arrive one week after order when I called to ask about this I was told (this is now on the third day) "yes" it would arrrive the next day, which it did not. So I call back and a different person said "no' it wont arrive until the follwoing Monday which according to her twisted math was the '"third day" and "no" they wont refund the extrra charge!
they really suck!!!
Dear Sirs,
I own a Thermador oven model manufactured on september 1995 with problems showing an error code E010. The users manual recomends to call technical support. The oven technicians said that the card that controls all oven functions including the thermostat is damage. I live in Caracas, Venezuela and can't find the replacement. Do you have in stock the replacement(s)? Which is it's/there costs ? Can you deliver the parts to an US address ? If you have any questions please let me know as soon as possible. Thanks in advance.
I purchased a Thermador exhaust fan system 3 years ago. Last month the mtor that raises and lowers the unit located to the rear of the stovetop failed. It cost me $400 to replace. I don't believe that a unit should fail in 3 years. I will never buy another Thermador product again.
I have a Thermador double oven that has been nothing but a looser! I could have bought a new oven twice over due to the any many problems! I would NEVER buy thermador products again! I have HATED this oven ever since I bought it. Customer service sucks. The ovens are the Worst I have ever used. My ovens had problems at the very begining and have continued for 7 yrs.. I do not think that is a long time for a oven but customer service said they are old. If you have a lot of money I guess buy this brand otherwise Skip Thermador Brand for every product! I also have the cook range flat top and hate this as well!
I have a Thermador oven model # SGS304RSS purchased new May 99. Mother board replaced twice $900.00 each. Yesterday oven turned on by itself while at work to cleaning mode. Unknown how many hours the oven was operating at 800 to 900 degrees. The granite counter top was too hot to touch. Could not shut it off had to pull breaker. I would hate to think what would have happened if I was out of town. I am NOT happy with Thermador.
My new PRD 366 whistles loudly when the cooling fans run. The dealer Fred's Appliance (Spokane WA)replaced the fans after many complaints with no improvement...they said I could take it up with the manufacturer. Thermador service won't talk to me because I'm not an installer or dealer...they tell me to contact the dealer who now will not call me back (manager Steve).
