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ordered a part from thermador that was showing as "available and in stock today"on a monday, asked for 3 day air- paid extra, for that but no such luck!
not only did it not arrive in 3 days it did not ship until 3 days later!!! and now Im told it will arrive one week after order when I called to ask about this I was told (this is now on the third day) "yes" it would arrrive the next day, which it did not. So I call back and a different person said "no' it wont arrive until the follwoing Monday which according to her twisted math was the '"third day" and "no" they wont refund the extrra charge!
they really suck!!!


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