Find the latest Teleblend news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.
When VoIP provider SunRocket unexpectedly closed its doors in 2007, many customers were not aware of the closure until they picked up the phone and did not hear a dial tone. In an effort to prevent a similar situation, the Federal Communications ...
Apparently, even the company's call-center employees were left in the dark about the shutdown. One befuddled SunRocket Customer Service representative posted a comment to GigaOM.com, saying that when no calls came into the center on Monday, he too ...
Calls to the Vienna, Va. based company's customer support line were greeted by the message, "We are no longer taking Customer Service or sales calls. Goodbye." SunRocket had about 200,000 customers, and was one of the oldest VoIP providers, having ...
From there the entire call center staff was sent packing and 300 other employees were fired. Recommendations are to have your number ported as soon as possible and gather as much info as possible on the monetary exchanges and length of service to get ...
