Find the latest TalkTalk news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.
TalkTalk has announced a range of price cuts which could save customers money off their monthly bill. The telecoms company has just revealed the deals which bring broadband to homes for as little as £18.95 per month. Along with the drop in price ...
The company said it has had good demand for its fixed low-price plans, up by 100,000 from the previous quarter to 2.1million, despite many customers coming to the end of their contract. Chief Tristia Harrison who took over in February last year, said ...
TalkTalk is the most complained-about home broadband and landline provider, while BT tops the table for complaints about pay TV, latest figures show. Virgin Mobile attracted the most complaints among mobile providers at 11 per 100,000 customers, but ...
“We debated long and hard about whether to go open-source, or Commercial Off The Shelf software (COTS), but took a strong influence and reference from the trust our customers put in us in order to provide the best Customer Service we can, and to ensure ...
Updated ISP TalkTalk is no longer on speaking terms with Brit hosting provider UK2.net – as far as networking their customers over the internet is concerned. A Register reader noted that things went south in the early hours of this morning, and a ...
But we advise that you don't hang around, as these deals expire in a matter of weeks. You can also check out our pick of the UK's top ISPs here, as we weren't impressed with TalkTalk's Customer Service. READ NEXT: The best broadband deals this month ...
Russ Mould, investment director at AJ Bell, said: 'TalkTalk has come last for the second year running for broadband Customer Service, according to a recent report from regulator Ofcom. 'Addressing customer satisfaction will have to be high up on the ...
TalkTalk Telecom Group announced that Charles Bligh will step down from the board and as chief operating officer (COO) on 30 June. He will become CEO of the new independent company Infraco to be established by TalkTalk and Infracapital to deploy a ...
At the time, TalkTalk said that rolling out new routers formed a part of their plan to improve customer satisfaction levels along with moving Customer Service centres. Phil Amy, Director of Product at TalkTalk, said: “We've developed our most ...
TalkTalk's customers woke up this morning to find the UK broadband provider's email service was still fast asleep. The Brit telco celebrated its terrible Customer Service scores in Ofcom's annual survey by removing the ability of customers to complain ...
But there are big differences in the Customer Service offered by providers,” said Lindsey Fussell, Ofcom's Consumer Group Director. “We're encouraging people to look beyond the price and consider Customer Service too. In such a competitive market, ...
Releasing the results of its “most comprehensive” survey of telecoms Customer Service to date, the regulator found TalkTalk was the worst broadband provider for the second year in a row. By asking customers and industry professionals about broadband ...
Tesco Mobile and Giffgaff fared best on the same measure. "People often focus on price when they're choosing a phone or broadband provider, but there are big differences in the Customer Service offered by providers," Lindsey Fussell, Ofcom's consumer ...
We recently met with Colin Whitbread, TalkTalk's chief operations officer for technology, to learn more about the company's strategy for network modernization and automation. Whitbread leads a team responsible for the operator's public (i.e. customer ...
When TalkTalk topped the broadband complaints list in January, it said it had closed Customer Service centres in India and was delivering a "material improvement in customer satisfaction". However, the latest Ofcom report shows that the number of ...
The business division of residential ISP TalkTalk, which is naturally called TalkTalk Business, has announced that they've started a trial of 330Mbps capable hybrid fibre G.fast broadband technology for Wholesale and Partner customers. The commercial ...
Perhaps by going back to its roots and focusing on broadband only, TalkTalk hopes to improve its woeful Customer Service record – having been named worst ISP by consumer charity Which? five consecutive times. ®. Sponsored: Minds Mastering Machines ...
TalkTalk has been named the broadband provider with the highest number of complaints, according to new figures from Ofcom. TalkTalk was the broadband provider with the highest rate of disgruntled customers between July and September last year, with 30 ...
TalkTalk has been named as the most complained-about broadband firm in the UK, according to the latest report from regulator Ofcom. The watchdog received nearly 250 complaints a day about communications services from July to September 2017. The Post ...
'We are adding 2,000 new United Kingdom based Customer Service roles and investing in digital technologies to make it easier for our customers to interact with us'. Its subsidiary Plusnet did slightly worse, at an average 27 complaints per 100,000 ...
TalkTalk's attempts to repair its poor reputation for Customer Service have suffered a blow after it topped the telecoms watchdog's table of broadband complaints between July and September last year. Complaints about the company's broadband service ...
The Information Commissioner's Office has today hit Carphone Warehouse with a £400K fine after a 2015 hack, which resulted in a major breach of personal data for 3.3 million customers + 1,000 staff and indirectly affected the CPW hosted mobile site for ...
David Webb, from Bath, received a phone call from someone claiming to be able to assist with his internet problems only ten minutes after he had emailed Talktalk's Customer Service department with complaints regarding connection issues. With the call ...
The responses also stated that users would have the ability to change the default settings for the protector in the new year, but for now could speak to their Customer Service team to manually enable access. On the other side of the scam blocker ...
Update • 14:52 GMT. TalkTalk's online service status checker does not acknowledge any problems with its home broadband – despite hundreds of complaints from customers online. However, the TalkTalk's official social media account (@TalkTalk on Twitter ...
The FTSE 250 telecoms company said it would step up investment in the second half after adding 46,000 customers in the six months to September 30, compared with a loss of 29,000 last time. It had already prioritised growth over earnings in a shake-up ...
In September TalkTalk was named the worst UK internet provider in a biannual survey of providers by consumer charity Which? for the fifth time running. Users named slow speeds, frequent connection drop-outs and poor Customer Service their biggest ...
Plusnet came out on top for value of money, Customer Service and the switching to/joining process. Virgin Media, meanwhile, took first place in both reliability, and speed. Sky, coming in third overall, also performed well, coming in second in ...
Most broadband services are run through copper wires installed decades ago to carry telephone calls. This means that speed is inevitably poor and gets worse the further a property is away from a telephone exchange. The Which? research, which surveyed ...
Existing customers are able to remain on their current plan and can start a new SIM-only plan via their account with the company. The decision to wind down its own service was outlined in TalkTalk's full-year financial report, in which the telco said ...
TalkTalk, the highly regarded internet service provider and mobile virtual network operator (MVNO), is planning to remove itself from the mobile market as part of a strategy to focus on broadband internet in order to make it even better. That's ...
The ISP was first made aware of the problems in 2014, when customers contacted it complaining of receiving tech support scam phone calls from people quoting their TalkTalk account numbers and addresses. After investigating, the ICO found the problem ...
The UK's Information Commissioner's Office has slapped TalkTalk with a £100,000 fine for breaching the Data Protection Act. The fine relates to 2014, when the personal data of up to 21,000 customers was accessed unlawfully by three accounts belonging ...
TalkTalk has withdrawn all Customer Service operations from India. ... "We informed our customers at the time and launched a thorough investigation, which has led to us withdrawing all Customer Service operations from India." ... +44 - UK, +33 - France ...
Enough time has passed that TalkTalk has bounced back from its reputation-damaging data debacle of 2015, which saw hackers steal the personal details of over 150,000 of its customers. That earned the company a £400,000 fine from the UK's Information ...
The ICO said it fined TalkTalk because it did not have appropriate technical or organisational measures in place to keep personal data secure. A TalkTalk spokeswoman said: “We notified the ICO in 2014 of our suspicions that a small number of employees ...
... the data of between 25,000 and 50,000 TalkTalk customers, and three accounts linked to the firm were used to gain unlawful access to the data. In a statement, a TalkTalk spokesman said: "We notified the ICO in 2014 of our suspicions that a small ...
"We informed our customers at the time and launched a thorough investigation, which has led to us withdrawing all Customer Service operations from India. "We continue to take our customers' data and privacy incredibly seriously, and while there is no ...
The penalty is a result of a three year investigation into the protections TalkTalk had in place when sharing data with its Customer Service outsourcer Wipro. An inquiry began in 2014 when TalkTalk contacted the ICO over suspicions that employees at ...
Goldman Sachs downgraded TalkTalk to 'sell' from 'neutral' and cut the price target to 150p from 190p on valuation grounds as it took a look at the UK telecoms sector. It said management's strategy to focus on growth over cash/returns is sensible given ...
The immediate aftermath of the breach cost the company as much as £60m and as many as 95,000 customers. The company has struggled to return to growth since the breach, but has managed to reverse its decline with a heavy marketing of cut-price ...
UK multiplay operator TalkTalk scrapped plans to build its own UK mobile network utilising home hotspots, in favour of maintaining its current MVNO agreement with Telefonica's O2. In the company's earnings statement, executive chairman Charles Dunstone ...
Vesuvius racked up impressive gains after saying it was "cautiously optimistic" about its likely trading performance in 2017 following a "strong" first quarter, with the weak pound continuing to provide a tailwind. Without giving any precise details on ...
... to deliver growth in the on-net base and on-net revenues; sustain strong growth in TalkTalk Business; continue fixed network investment; focus on Customer Service improvements and operational efficiency; improve headline cash flow; and reduce net debt.
Two more men, this time from Tamworth in Staffordshire, have pleaded guilty to taking part in the October 2015 cyber attacks on internet service provider (ISP) TalkTalk. The Old Bailey in London was told how 22-year-old Matthew Hanley used a ten-year ...
BT also rated only two stars out of five across all seven categories – including speed, reliability and Customer Service – while TalkTalk scored two out of five in all categories except value for money, for which it merited three stars. "Frequent price ...
It is almost a year since Aleks Habdank took over as head of TalkTalk TV, and with a number of key strategic decisions made the exec is looking to crank up the number of subscribers at the UK-based operator. The former Virgin Media Director of Digital ...
Competitive UK quad play service provider TalkTalk is set to revamp its video services offering in the coming months and has looked across the Atlantic for inspiration. Like many others seeking to boost revenues and customer satisfaction through ...
These callers would say that there was some problem with the TalkTalk customer's service and ask that they install a piece of software on their computer that would fix the problem. In reality that software would give full control over to the person on ...
ISP TalkTalk has blocked the use of remote access tool TeamViewer over its network as a security measure, amidst ongoing reports of users being targeted by scammers. Users began reporting on Wednesday that TeamViewer, which allows users to take ...
