Stamps.com customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Stamps.com.

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27
Oct

Posted by MDKLawOffice


on 10/27/23 at 1:18PM

I signed up for a trial and attempted to cancel five minutes later, and that's when it came to my attention that there is no place on stamps.com website to cancel, no information except a phone number that doesn't get answered, so I sent a message to Stamps.com via their website and made it clear that I wished to cancel and that they are not authorized to charge my credit card, I was very clear about this. I received notice today that my "order" has been shipped, apparently they didn't get my memo. This was in the past week, but I am certain I will get billed for a subscription, via my "free" trial, it is nearly impossible to reach them.

07
Nov

Posted by Anonymous


on 11/7/20 at 1:10PM

I can't remember how I was lured into Stamps.com but it was several months ago --at least. At first it sounded interesting but as I read along I came an application so I started to fill it out -- even the credit card information thinking I could delete the information as needed. I was wrong -- I tried many ways to delete the info but could not. As I read on the description seem ridiculous and for a small business. Furthermore, it seemed foolish for the USPS to involve itself in such a crackpot idea.
I did not send the application in -- How it went in is a mystery.
Trying to contact Stamps.com is impossible. Using telephone numbers is a waste of time. Email is almost as bad, filling out the contact menu and explaining the problem tiresome but then you are ask to "send or continue etc" and it freezes. You are left infuriated for wasting your time.

All I want is to cancel my connection with Stamps.com and have them stop billing me for monthly charges.

01
Sep

Posted by Anonymous


on 9/1/20 at 1:13PM

I cancelled this service in FEbruary of 2020 and you continue to take the monthly fee out of my account. I was instructed to expect the fee to be removed the following month, but you have continued to take the fee out. Please stop doing this. I do not want your service and called to have it cancelled and was assured that it was.

14
Mar

Posted by Paul


on 3/14/18 at 10:44PM

I see you have a lot of complaints from potential customers that you have lost.
As for myself, I quit you a long time ago, but I still can't get your software out of my computer. I hope your company fails. You no longer serve a purpose. I hate your company because you did not remove your softyware from my computer. -

13
Nov

Posted by dipshiz


on 11/13/17 at 8:14PM

signed up for an account, innocent enough. got hit up for $16 30 days later, no receipt, no email, not even a smoke after you're doing getting f**kd. cancelled the card, reported to bank as fraudulent, might have closed the account? i'll never know. just making it known that these ppl have been running this scam since 2010 and nothing has changed. buyer beware

04
Nov

Posted by Anonymous


on 11/4/17 at 5:50AM

I did not sign up up Stamps.com and I am receiving invoices for services not received

Mike Snoot

14
Feb

Posted by BUNRTH


on 2/14/16 at 6:57PM

I WANT TO MAKE SURE MY ACCOUNT IS COMPLETELY CLOSED AND THAT YOU WILL NO LONGER DEBIT MY BANK ACCT. THIS IS A NIGHTMARE TO ME BECAUSE THERE IS NO CONTACT EXCEPT 'DO NOT REPLY' EMAILS.

I was told by Glenn (supervisor) that my account would be closed as of the date that I spoke to him and refund for I believe 160 days. Conformation number



I never used the service. I tried to mail a package and print postage last August to no avail and forgot about the program because I don't have any use for it not being in business or anything that a 76 yr old would need.

14
Feb

Posted by bunrth


on 2/14/16 at 6:50PM

I was told by Glenn (supervisor) that my account would be closed as of the date that I spoke to him and refund for I believe 160 days. Conformation number 160126001335.

I never used the service. I tried to mail a package and print postage last August to no avail and forgot about the program because I don't have any use for it not being in business or anything that a 76 yr old would need.
I went on line to cancel and message says 'error'. I don't have the health or wherewithall to deal with this.

20
May

Posted by Anonymous


on 5/20/15 at 5:41AM

Stop Sending Your Logo Of Stamps.com To My Fax Number. I Did Not Ask For

Stamps On Line, And After This I Would Not Ask For Any From Stamps.com

You Are Tying Up My Photocopier And I Can Not Photo Anything For Muself. This Is An Evation Of My Privacy.

06
Mar

Posted by niti


on 3/6/15 at 3:36PM

I am completely satisfied with the service customer support.They are nice humble and courteous.They resolved my issue in few minutes.Thank you stamps.com.

07
Oct

Posted by BS5813


on 10/7/13 at 5:41AM

I canceled this service over a year ago more than once online...on the phone....at the bank....
I just logged onto my bank account online for the first time and realize STAMPS.com is still charging my account EVERY MONTH!!!

HOW DO YOU MAKE THEM STOP?
THIS IS DISHONEST AND I'M SURE PROBABLY ILLEGAL!!!

18
Dec

Posted by Roseree


on 12/18/11 at 8:30AM

I've been getting billed by Stamps.com for 12 months now and can't get them to stop, I never ordered this service and I never received anything from them, they bill $15.99 one month and then $38.98 the next. How do you get them to cancel or stop!!!!! Talk about a scam!!!! Even Visa has a recorded message concerning this company.

12
Oct

Posted by Jimbo1947


on 10/12/11 at 9:09AM

Customer CARE, should be Customer Don't Care!
Tried to cancel the service and was given a very hard time! Finally one email says they are waiving one month's fee and the next email said they are charging that month and another month for "service" fee! SHYSTERS!

02
Dec

Posted by Administrative Assistant


on 12/2/10 at 9:03AM

I called for an error message I kept receiving even after I turned off my computer and printer. I got a resolution immediately!!! Simon was great. Thanks.

22
Jun

Posted by RaclArkson


on 6/22/10 at 4:29AM

Don't misprint a sheet of stamps and hope you'll get a refund. Never mind you can show them the evidence. Stay away from these crooks.

24
Feb

Posted by Anonymous


on 2/24/10 at 1:31PM

When calling stamps.com the message says that a "customer CARE representives are busy". I am not sick and I do not need care. Care does not bring forth warm cozy feelings it makes you feel like you are waiting for a doctor and that I don't need.

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