Posted by J
My confirmation number on the flight from Indianapolis to LA was G99KQL. Dec.26 -Flight 3790 (Indy to Denver) and 4197(Den.-Lax). Dec. 29 -Flight 1694 and 2976.Hope Casey-Allen and Janet Casey-Allen were on the flight. We travelled on Business Select. The person at the departure gate in Indianapolis Flight 3790 told me to give my boarding pass to a steward/stewardess after I boarded. I showed the boarding pass to a white male steward. He said, " I don't have to see it." Then I told him that I was instructed to give it to him. He shook his head at me and said "I don't want it." I was a little insulted. On the next flight 4197 flight to Denver, I gave my Boarding Pass to the stewardess, and she gave me 3 packets of chips instead of one. Hope only received one packet. I suppose, Business Select class is entitled to a few more bags of chips. On Dec. 29, I was not given the boarding pass back from the Departure Gate person so I did not get my extra bags of chips. On flight 2976, I encountered the rudest air steward. He was a white male with a heavy east European accent. I placed an order for wine and water, and Hope asked for water. He brought one wine for me, and water for Hope. I asked him for the water later. He brought it with the second wine. I went to the restroom later and when I got out of the restroom, he was sitting by the refreshment counter. I asked him whether I could have some water. He said loudly in an irritated tone, " I have given you four times already on this flight and you want more." I was mortified. I thought that if I asked for water then he would not have to bring it to me. I picked up a can of water from the tray bucket and said "Is it OK for me to have this?" Hope had wanted more water and I was going to spare him a trip. Instead, I felt all eyes were upon me, the greedy person who had asked for water. I was humiliated. To think that I had paid Business Select fares for two and received such shoddy treatment. Had I known that, I would have paid the same amount of money and flown on another airline where I could have good meals and better seats. My loyalty to Southwest Airlines was greatly shaken. What I have learnt is that if I cannot get Wanna Go Fares on Southwest, I should not pay the premium price for Business Select. Two white males were rude to a person of color. Maybe Southwest should give better training to the male stewards who obviously cannot handle the stress of working during the peak holiday season, when their prejudices against women of color flair up. According to reputation, Southwest is supposed to have a friendly and laid back staff. These incidents proved otherwise to me.
