Posted by Anonymous
I am leaving ISP TIMEwith stopover @BWI NEED Flight # and confirnatio Time to arrive?90 minutes before flight?
Southwest Airlines customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Southwest Airlines.
05
Jan
02
Nov
Posted by N/A
This Past Summer Purchased Tickets For Christmas With Family.by A Customer Service Manager She Told Me Because Of Computer Problem Could Not Send Flight Itinerary To My Daughter.she Still Has Not Received It.her E-mail Is [email protected] -my Phone Number Is traveling Dec.21,2016 From Buffalo,n.y. To Burbank,ca..what Are You Going To Do For Me.how Will You Resolve Problem?december,2016 Is Next Month.i Await Your Speedy Reply. Thank You, Gerald Stephen Petruniak Ps: Do Not Leave Any E-mail Messages To Me Please Send To My Info To My Daughter
22
Jul
21
Jul
20
Jul
Posted by Anonymous
Southwest Go Yourself.
Do you people answer the phone. I have a teen ager traveling tonights, from Portland, OR, stopped in San Jose, waiting, to find out what is going on and no one answer the phones, phone numbers are wrong. Customer service is like 20 minutes, so I hung up hoping another number might be faster
20
Jul
31
Aug
Posted by [email protected]
I have a question but am having trouble getting thru by email. I Fly tomorrow on flight 421 at 6:55AM FROM LGA TO SJC. MY NAME IS LINDA ZECCA. I want info about the time of landing in Dallas Tx and how long I am there. I can't find this info on my flight information. Also I believe I was originally told I had to change planes but now it seems to say no changeover. PLEASE tell me how I find complete info on landing in Dallas. Thank you. Also I just got a boarding pass for flight 421 but it I have to change in Fallas how do I get another boarding pass?
26
Jul
17
May
Posted by Robert Wineberg
On Tuesday, May 12, 2015, I was on a flight from Raleigh NC to BWI and then to Hartford, CT. Flight left at 9:50 a.m. in the morning.
I did not feel well right from the first flight. Your staff was exceptionally accommodating constantly checking on me, giving me the attention and checking on me periodically. I appreciate this and have been a southwest rapid rewards member for some time and will continue to fly southwest.
It may it easier to get through the flights, as I was not feeling well at all.
Thanks for everything.
22
Apr
21
Apr
05
Apr
21
Mar
Posted by Anonymous
No answer after lengthy wait on hold. Called from different phone and left my call back number, but there was no "tone" after which I was instructed to say my name--so I didn't. Hope you'll call.
Nancy Norris has to cancel flight due to severe sciatica flare-up. Please advise how I can receive a refund. Thank You.
02
Feb
30
Jan
14
Jan
04
Nov
Posted by Anonymous
We have had a good experience flying from Oklahoma City to Indianapolis on 10/31. We had intended to only be here for the weekend with our return flight leaving on Sunday 11/2. We came in for a wedding and was surprised when my Uncle Edwin Moreillon passed the morning of the wedding day. I called to get information on rescheduling my flight due to the Funeral, the Representative I spoke to was very helpful and told me we would likely incur a charge for changing the flight. I appreciated the information and understood what she was saying. However, I was greatly surprised when I found out the charge for rescheduling was $139 per person. My question is if Southwest Airlines has any kind of program to assist with the cost when the reason is due to a death? I would be interested in receiving some follow up information from Southwest Airlines regarding a program or forms/process that may assist with the cost of the re-scheduling fee in this type of situation. I don't know if it is possible for partial credit, or discounts on future flights, but I would truly be interested in any information you may be able to provide. I have rescheduled my flight to return to Oklahoma City from Indianapolis, 11/5 leaving tomorrow afternoon after the funeral in the morning. My confirmation number FPW28B my name is Paul Moreillon, I would be glad to provide a copy of the Obituary if needed. My email address is , I look forward to hearing back from you in this regard. Sincerely, Paul B. Moreillon
02
Oct
Posted by Anonymous
After my husband and I completed our trip from Burbank to Portland, we wrote a letter about an incident we had when coming back home. All details are in the contents of the mailed letter. We are surprised that you haven't answer our letter. About 2 weeks ago we sent copy of that letter and we still don't hear from you. Please check your regular mail. We sent the letter by regular mail, not electronically. Please don't ignore our request. Thank you.
02
Oct
29
Sep
Posted by liz flores
I spoke to MaryLnn she told me she had my dell computer & she was going to have it locked up for safety. reasons, then she called back & told me she was going to send it to me by FEDEX. I still haven't received anything. Just need to know is my Dell Compture still there. please let me know what is going on, I can't drive over ther & pick it up I am in Wilton,CA. My sister lives in Denton if she has to pick it up please let me know so I can tell her. Thank you for your time.
29
Sep
Posted by liz flores
I spoke to a representative Maryilynn she called me to let me know they had my laptop Dell computer. She logged in & found out it was mine. She told me she would be putting it in a safe place where there was a locked up. I need to know if she is still there or anybody else my mailing address is: p.o.box 626 Wilton Ca 95693. I can not go to Texas Love field since I am in California if someone can pick it up for me it would be my sister Elva please let me know if it's still there.my #916-601-5383. I did send a letter to the chief of Southwest Airlines & he called me today & told me to write to you guys. Hope you can help me or give me some news. thank you for your time
31
Aug
Posted by Anonymous
my name is middy true i am from danville ky and i resently traveled southwest with my son and his spouse and grandchild. i noticed that people with children was not able to board the plane first. i dont agree with this policy. a child needs assistance from the parents with their carry on luggage and with seat belt etc... If your a group is boarding first because of paying more then can you still have children and parents first and ask them to seat in the back of the plane if they do not have an a ticket?
Also my luggage was damaged while traveling and I was traveling with my family. I did not want them to have to wait at the airport while I try reporting my damaged bag. The child was tired and frankly so was I. We had been traveling all day. And what if I had to go directly to a business meeting. Will I have time then to report damaged luggage. No. My families time and the time if I was attending a meeting would be more important then a damaged bag. I must say that with the exspection of the two problems the flight was enjoyable and very good plights. I have spoken twice to the 800 number about this but noone seems to care. Maybe the owener of Southwest Airlines would.
19
Aug
Posted by Anonymous
I Was A Passenger On Flight 1456 Last Night. The Cabin Crew Included A " 2nd Chance" Personal Named "william". I Found Him Well Groomed, Well Dressed And Very Polite. He Was Professional In Every Way. Southwest Would Be Well Served To Keep Him. Congratulations To Southwest For Giving Him A Second Chance. Joseph F. Merritt Ps You Might Think About Giving Him A Raise. Jfm
10
May
Posted by Gary Watson
I fly Southwest Airlines all the time and I'm an A-List Preferred Customer. Today I met the rudest employee of Southwest Airlines and I can't get anyone to help me. I'm very disappointed in Southwest and I can tell you if you lose your back in Birmingham, AL you will be treated with disrespect. I've never been treated so poorly by anyone at Southwest Airlines and I'm frustrated and disgusted. Gary Watson
23
Apr
Posted by Anonymous
I'm a frequent traveler of southwest airlines at one point I was traveling 4 to 5 days a week exclusively using Southwest Airline services. In all the years that I have been traveling I've never felt compelled enough to comment about my experience on any
flight although most of all of them were all pleasant. Flying back from Denver on flight 504 to Phoenix I met the stewardess named Mojo who was
exceptional!!!!!!! She was extremely friendly, personable, hospitable, and the list goes on and on. I have never quite met a personality like hers before on any flight that I can recall. I believe she epitomizes the heart and soul behind
the Southwest brand and is truly the reason why I will fly Southwest again.
I hope one day that I may have her on my flight once again.,
Sincerely Morgan
