Southwest Airlines customer service news

Find the latest Southwest Airlines news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.

Brokers Watch List: Halcon Resources Corporation (NYSE:HK), Southwest Airlines Company (NYSE:LUV)


... Counties, Oklahoma, and Louisiana. Halcon Resources Corporation, formerly known as RAM Energy Resources, Inc., is based in Louisiana, USA. ... Southwest also has one of the best overall Customer Service records. Southwest Airlines Company ...

Southwest Airlines scraps flights to Fort Lauderdale from Newark, Dulles


The airline is cutting two routes to the South Florida hub beginning April 8, a Southwest spokesperson confirmed to USA TODAY. Southwest currently operates one nonstop flight per day from Dulles to Fort Lauderdale and up to two per day from Newark, ...

Southwest Airlines Offers Trips for Less Than $100 With This 72-Hour Travel Deal


Southwest Airlines is launching huge discounts this week with its three-day sale offering round-trip fares for under $100, USA Today reported. The sale will run through Thursday, and will cover domestic flights between Nov. 28 and Dec. 19, and again ...

Southwest Airlines Passengers on Four Separate Flights May Have Been Exposed to Measles


22 (Flight 665 from Harlingen to Houston and Flight 44 from Houston Hobby to Dallas Love Field), according to USA Today. “Our safety and security groups worked with the CDC (Centers for Disease Control and Prevention) to support the agency's work in ...

Southwest Airlines Becomes the Latest Carrier to Overhaul Its Pet Policy


People who travel with their pets, including those with service or emotional support animals, have faced a year of changes. Southwest Airlines is the most recent air carrier to announce an overhaul to its pet policy, following in the footsteps of Delta ...

Southwest: Still no plans for baggage fees, change fees or assigned seats


Southwest Airlines is aggressively plotting ways to boost revenue, but CEO Gary Kelly says three things are definitely off the table, at least for now: baggage fees, ticket-change fees and assigned seating. The airline's hallmarks are free checked bags ...

New Southwest Airlines Priority card offers plentiful perks


TravelSkills has partnered with The Points Guy for our coverage of credit card products and may receive a commission from card issuers. Chase and Southwest have unveiled the new Southwest Rapid Rewards Priority Credit Card, which offers more benefits ...

Southwest Airlines Is Getting Rid of Peanuts on All of Its Flights


It's the end of an era for Southwest Airlines. The Dallas-based company announced on Tuesday that it will no longer be serving peanuts on any of its flights as of August 1, citing passenger allergy concerns. “Peanuts forever will be part of Southwest's ...

Southwest Airlines to stop serving peanuts Aug. 1


Southwest Airlines will stop serving peanuts on its flights beginning Aug. 1, switching to pretzels only. The airline said in a statement that the move is due to concerns about peanut allergies. American and United previously eliminated peanuts on board.

Southwest Airlines will stop serving peanuts in August


On Southwest Airlines, peanuts will soon fly off into the sunset. In just a few weeks, a familiar snack that has been a part of Southwest Airlines since its earliest days will disappear: the carrier will stop serving peanuts on its planes beginning ...

Free Southwest Airlines tickets? Here they are


If you've been waiting for me to give away those free Southwest Airlines tickets, your wait is over. It's the last few days of your favorite consumer advocacy site's spring fundraiser, and I'm ready to send tickets to a few lucky supporters. Twice a ...

Southwest Airlines extends flight schedule through early March 2019


In its 48th year of service, Dallas-based Southwest Airlines Co. continues to differentiate itself from other air carriers with exemplary Customer Service delivered by more than 57,000 Employees to a Customer base topping 120 million passengers ...

8 Southwest Airlines Passengers Are Suing After Fatal Flight


The plaintiffs are claiming negligence on behalf of all defendants. Boeing, GE Aviation, Safran USA, and CFM are named as co-defendants in the suit, as they had roles in the design, development and manufacture of the engines and aircraft used on the ...

How an Atlanta Lawyer Ended Up Suing Southwest Airlines for Far-Flung Clients


Among those experts was Johnson, who was tapped by USA Today to weigh in on the legal ramifications of the disastrous flight. “I've been doing aviation work for 25 years, and I got a call from USA Today for an interview,” said Johnson. “At least some ...

It's status matching time at Southwest Airlines


Are you a frequent flyer who's been thinking about shifting your loyalty to another airline? If Southwest is on your radar, now is a great time to do it. Elite benefits definitely come in handy during peak summer travel season! Southwest is currently ...

Brokers Watch List: Halcon Resources Corporation (HK), Southwest Airlines Co. (LUV)


Halcon Resources Corporation, formerly known as RAM Energy Resources, Inc., is based in Louisiana, USA. Halcon Resources Corporation (HK)'s ... Southwest also has one of the best overall Customer Service records. Southwest Airlines Co. (LUV)'s ...

Southwest Airlines 3-day fall fare sale: Flights from $49


Southwest Airlines launched its annual fall fare sale on Tuesday for travel after peak summer vacation season and before the holiday travel rush. The three-day sale features one-way fares of $49, $79, $99 and $129 for travel between Aug. 21 and Dec.

Southwest Airlines Bookings Are Down After April's Fatal Accident


Southwest Airlines is still reeling from the impact of April's accident, according to its latest earnings forecast. In fact, the carrier has scaled back its more optimistic outlook for the rest of the year, and has said it will grow its capacity by 6 ...

Southwest Airlines opens bookings for Thanksgiving, Christmas, New Year's flights


Most travelers are thinking about summer vacations this time of year, but it might be time to start shopping for holiday flights. Southwest Airlines today opens its schedule for travel through Jan. 6. The period includes the popular Thanksgiving ...

Southwest Airlines agent to Mom: 'Prove' biracial child yours


(CNN) - The past year has been full of airline controversies, and Southwest Airlines is in the middle of the latest one. Conversation is still swirling around an episode last weekend in Denver in which a white woman was asked to prove that her one-year ...

Southwest apologizes after Cal coach questioned while flying with biracial son


A college basketball coach with New England ties slammed Southwest Airlines on Twitter after she said they questioned whether her biracial son was actually her child, leading the company to apologize. Lindsay Gottlieb, the head coach for the University ...

Here's where Ohioans can go during Southwest Airlines' 4-day summer sale


Attention, deal hunters: Southwest Airlines has announced a rare sale that you're not going to want to miss. On Tuesday, Southwest began a four-day "Sale of the Summer" promotion as the airline tries to bounce back from a fatal April accident that ...

Southwest Airlines announces summer fare sale, with some one-way flights for $49


“We noted on our recent earnings call that we saw an impact to our bookings following Flight #1380,” Southwest spokeswoman Thais Hanson said in a statement to USA TODAY's Today in the Sky blog. “As we go back into the market with full marketing efforts ...

Southwest Airlines plane with cracked window makes emergency landing in Cleveland


CLEVELAND — A Southwest Airlines plane flying from Chicago to New Jersey has been forced to land in Cleveland after one of its windows cracked. There were no reports of injuries after Flight 957 landed safely on Wednesday morning. The Dallas-based ...

Southwest Airlines: Monday flight cancellations up to 128 in Phoenix, Chicago and more


Southwest Airlines travelers across the country face more cancellations and flight delays as the work week begins. The airline has canceled 128 flights for Monday, accounting for the majority of U.S. flight cancellations, according to flight tracker ...

Why Southwest Airlines should still celebrate its air safety success


Easyjet is miles ahead of them in Customer Service. But statistically, I'd rather take my chances with another airline altogether. It's tempting ... I don't intend to visit the USA - ever. :>)). Flag. 0 likes. deepblueocean 1 month ago. Southwest ...

Violent Wind, Flying Debris: What Happens in a Plane Rupture


(Bloomberg) -- When even a small hole suddenly opens in a jetliner miles above the Earth, it unleashes hurricane-like forces. Everything that's not strapped down is flies toward the opening. The wind can easily lift a person up and out of the plane.

The Deadly Southwest Engine Explosion Is a Dangerous Warning Sign for Thousands of Planes


The deadly engine explosion on Southwest Airlines Flight 1380 could be more than just an isolated incident. The engine is one of the most common in the world, used on more than 8,000 Boeing 737 aircraft. Couple that with the fact that the same problem ...

'We All Feel We Were Simply Doing Our Jobs.' Southwest Pilot Who Landed Plane After Engine Explosion Speaks Out


The pilots who landed the Southwest Airlines flight after an engine blew out, leading to the death of one passenger, spoke out for the first time. Pilots Tammie Jo Shults, who has been hailed as a hero for her calm response to the mid-air calamity, and ...

World's Greatest Leaders, Southwest Airlines, Parkland Students: Broadsheet April 19


Good morning, Broadsheet readers! I'm in awe of pilot Tammie Jo Shults, Marissa Mayer speaks, and Fortune's 2018 list of the World's Greatest Leaders is out—and filled with inspiring women. Have a wonderful Thursday.

'There were a lot of heroes,' says passenger on fatal Southwest flight


DEMING, N.M. — Holding an honorable discharge from the U.S. Marine Corps, Cpl. Julian Lujan scheduled a trip to the Big Apple last week as part of his bucket list as a civilian. After a week of sightseeing, the New Mexico man pondered just how short ...

Southwest Airlines Steps Up Engine Inspections Following Deadly Accident


A mid-air explosion of a commonly-used jet engine aboard a Southwest Airlines flight, in which one passenger died and seven others aboard were injured, is prompting the airline to examine all similar engines in its fleet for possible flaws. The ...

Southwest Airlines sought more time for engine inspections


Southwest Airlines sought more time last year to inspect jet-engine fan blades like the one that snapped off during one of its flights Tuesday in an accident that left a passenger dead. Continue Reading Below. The airline opposed a recommendation by ...

Southwest Airlines fatality: GE-Safran venture made engine of Boeing jet


The engines used on the Southwest Airlines flight that made an emergency landing in Philadelphia due to an apparent catastrophic engine failure were built by CFM, a joint venture between U.S.-based General Electric and French company Safran Aircraft ...

Southwest Airlines plane makes emergency landing in Philly


PHILADELPHIA (AP) — A Southwest Airlines flight from New York's La Guardia Airport to Dallas made an emergency landing at Philadelphia's airport Tuesday with part of the covering from its left engine ripped off. Passengers walked off the plane on the ...

Passenger killed in Southwest Airlines emergency landing identified


One fatality was reported after a Southwest Airlines plane with a damaged engine and a broken window made an emergency landing in Philadelphia on Tuesday, officials with the National Transportation Safety Board said. >> Read more trending news ...

Southwest Airlines issues official statement on emergency landing


Southwest Airlines issued the following statement on their website regarding the emergency landing of Flight 1380 today in Philadelphia. The statement reads: Southwest Airlines Co. confirms an accident involving Southwest Airlines Flight 1380. The ...

Southwest Airlines Begins 8 New Nonstop Flights From Bay Area


Southwest Airlines started flying eight new nonstop flights from Bay Area airports to cities across the U.S. on Sunday, Southwest officials said on Monday. Southwest has started flying directly from San Jose to Boise, Houston, Spokane, St. Louis, New ...

Southwest Airlines Begins More Than A Dozen New Routes This Week


(NYSE: LUV) continues to differentiate itself from other air carriers with exemplary Customer Service delivered by more than 56,000 Employees to a Customer base topping 120 million passengers annually, in recent years. Southwest became the nation's ...

TripAdvisor ranks Southwest Airlines as one of the world's best


The airline ranking was based on travelers' reviews submitted to the website from February 2017 to February 2018 on topics including Customer Service, cleanliness and seat comfort. Southwest Airlines was the only U.S. carrier to rank in the top 10 ...

Southwest Airlines Traffic Caps Wild Week For Delta Air, Other Airline Stocks


Southwest Airlines (LUV) on Friday reported passenger traffic that outpaced its flight capacity in March. That caps a turbulent week for airline stocks, which tumbled Monday on trade fears, then ascended on Delta Air Lines' (DAL) stronger Q1 unit ...

Southwest Outlook Hits Airlines, But Is United The 'Direct' Culprit?


Southwest (LUV) on Wednesday cut its first-quarter unit revenue outlook, citing a "competitive fare environment" and lower-than-expected travel demand, dragging shares of Delta Air Lines (DAL), American Airlines (AAL), United Airlines (UAL) and Spirit ...

Southwest Airlines live-Tweeted Xavier-Florida State game for passenger


More from The A.V. Club's Randall Colburn: “I logged into the site a few minutes before the game and pretty quickly realized it wasn't going to load, so I tried tbs.com and the Southwest in-flight live tv, but none of them would stream,” Stoeckle tells ...

Roberts: Southwest Airlines kicks toddler off for being ... a kid?


Had someone taken a video, it could have been used in a promotional ad for the airline, filed under Customer Service in the Real World Where Kids, On Occasion, Act Like Kids. In this video, the flight attendant not only ejected the child and her family ...

How Southwest Airlines Keeps The Romance Alive With Its Customers


Your customers come back, and that makes your shareholders happy. Start with employees and the rest follows from that. Last week, I had the chance to be one of the speakers at a Customer Service Master Class put on by Southwest Airlines and VisitDallas ...

Southwest Airlines granted permit for space at Honolulu airport


Southwest Airlines has been granted a revocable permit for space at Daniel K. Inouye International Airport. “We understand there is a lot of excitement regarding the service and we are working with the airline to accommodate its logistical needs ...

Southwest Airlines Gives Family the Boot After Toddler Throws Mini Tantrum


"We're on the runway for a minute or two, the child is sitting quietly in her own seat and that's when the captain comes on the intercom and says we're going back to the gate because we have a Customer Service issue to address," Armstrong said ...

Southwest faces outrage after a father and toddler were kicked off a flight when the child threw a tantrum


A man and his young daughter were kicked off a Southwest Airlines flight Wednesday evening after the toddler became upset and threw a fit as other passengers were boarding. But a Facebook video taken by another passenger shows the toddler being calm ...

Watch: Passengers Outraged As Southwest Airlines Kicks Family Off Flight Over Toddler Tantrum


Passengers and social media users alike are outraged after a video surfaced showing Southwest Airlines bringing a taxiing plane back to the gate to kick off a previously unruly young girl and the toddler's parents. Passenger Alexis Armstrong, who ...

Southwest Airlines Employees Celebrate 'ProfitSharing Day'; Receive $543 Million In 2017 ProfitSharing


Through the ProfitSharing Plan, Southwest Employees currently own more than 4 percent of the Company's outstanding shares. ABOUT SOUTHWEST AIRLINES CO. In its 47th year of service, Dallas-based Southwest Airlines Co. (NYSE: LUV) continues to ...

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