Radio Shack customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Radio Shack.

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Viewing Radio Shack customer service reviews 1 - 25 out of 274
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19
Feb

Posted by Bullfrog6117


on 2/19/24 at 3:46PM

Ok.. If there's no plug in and no power. Battery operated, I don't wanna go digital. I don't wanna go rechargeable with batteries needing a plug in a wall. The batteries are the main thing.. I have 2 Newish Realistic two way radios trc207. Rubber ducky antennas. Can I simple unscrew the duck and add a metal stationary antenna strapped to my place. Can I do this? Wire would be attached to radio going outside to the antenna. If I can. Can you help me pleaee. Tell me everything I need whereto go. If you have this available... Thank you

22
Jul

Posted by Anonymous


on 7/22/18 at 9:15AM

how do i check on my paid order with pay pal invoice my email [email protected] thank you

25
Nov

Posted by Anonymous


on 11/25/17 at 1:40PM

On November 21, 2017 I ordered a battery for my cordless Radio Shack phone.




The battery has arrived but is not the correct one for this phone. The electrical values are the same but the battery is much smaller and the plug in to the phone is the wrong configuration.

The battery that has failed is the size of three AA batteries wrapped together. When I ordered the replacement from you I was only asked what the electrical value is.

20
Nov

Posted by Anonymous


on 11/20/17 at 1:03PM

You Know Not Tring To Cause A Stink Do You Know The Url Got Takin Out Of My Phone- I Hear These Things Are Leathal Zte Midnight- 30.00 Phone You Want To Do The Basics And Work With People The Best You Can Like A Cust Sale Me Personal Fast Food Plant Basic -basic Sales -i Was A Sales Clerk Seasonal Shack.

22
Sep

Posted by Anonymous


on 9/22/17 at 1:25PM

I attempted with several of your phone numbers to contact Microsoft Outlook and had absolutely no luck doing this. I am very disappointed.

23
Aug

Posted by Michele


on 8/23/17 at 8:27AM

I bought a pair of avio head phones and have a warrenty on them. One side is the head phones doesn't work!!!!

08
May

Posted by [email protected]


on 5/8/17 at 11:38AM

I purchased a new AUVIO wireless stereo headphone last week at the Fishkill, NY store, which is closing down. When the charging station failed to activate, I returned it to the store, and they tried using a new charging cord which did not improve the situation. The Fishkill store checked another local store and they had no other unit available for an exchange. Then I contacted the warranty number and was informed there would be a $19 fee associated to exercise the warranty on a brand new product -- which is OUTRAGEOUS.



If this terrible joke is not rectified, I will also be in touch with your HQ -- and the local newspapers.



Joseph Incoronato

26
Mar

Posted by Anonymous


on 3/26/17 at 3:26PM

03/25/2017:

I went to the above store in the mid afternoon,

but the store was closed with a note "Will be back..."

We (several customers turned back).



03/26/2017:

Customers walked in to the store.

He, Brian, has his head down on the counter

as if he's sleeping.

No movement until I approached him.

No intention to raise his head or stand up.

Not professional.

Not willing to assist customers.

Very disappointed.

24
Mar

Posted by Anonymous


on 3/24/17 at 8:40AM

Wanted to purchase bluetoot headphones- Auvio08a16$75; with 70% discount the sign indicated $22.50,but car stated the price was $37 .this was 3/24/17@ store #1864 . No manager availabl. Stephanie was noyT available only one CRS Selly was working. Please call me Pamela Guinn. By law & signage, I think u should honor the price. I''m under a tight time . The store will only be open for 7 more days.i would appreciate a call back Thanks again

19
Jan

Posted by Anonymous


on 1/19/17 at 9:31PM

I had excellent, friendly, prompt service from Karen (Keren?) at Radio shack in Freedom California, 95018. It was a pleasure to have such a good experience at the store. You are fortunate to have Karen as your employee.

Julie Miller

19
Dec

Posted by Anonymous


on 12/19/16 at 2:48PM

No wonder why they are going out of business. I have been on hold for over 30 mins to ask a simple question. Poor customer service!

05
Dec

Posted by Anonymous


on 12/5/16 at 9:18AM

I made a phone call to Radio Shack in Sugar House, Salt Lake City this morning asking if they supplied "build it yourself circuit boards".

I spoke with Richard. He was obnoxious and rude, spoke to me as if I was a fool when I asked him to please repeat the price range. His tone was incredibly impatient. I thanked him politely. This is a poor reflection on your company.

01
Dec

Posted by Anonymous


on 12/1/16 at 9:09AM

On 11/28/2016 @ 5:45PM location: 125 st and Saint Nicholas. Nick Cannon was giving away free headphones at this location. I arrived with a group of kids to see if we could be so lucky. The store wasn't that pack but as soon as went towards the crowd where the staff were handed out headphones. I was so lucky to be handed a box and I went to my group with joy about getting a pair. Only to have the same staff member approach me in a rude manner and took the headphones back and gave it to another customer. The staff member reported that you can get the headphones for free only if Nick Cannon hands it to you but the staff member was handing them out so I reminded the staff member that was a contradiction because she handed them out and she told me to back up. Than within a second she said you know what as a matter of fact get out the store and I was so embarrassed. I left and waited for the group of homeless kids that I accompanied by. I returned 2 hours later to speak to management and I spoke to a manager named Francisco and he made me feel like he had her back and disregarded my bad experience. Francisco assured me that he would look at the video. I left and returned to my job right next store to find out that the staff is a supervisor. I than returned to speak to Francisco again and I want the corporate number and he sent me to the website and here I am. The assistance supervisor's name is Lynette as far as Francisco stated. I also let him know that I am even more upset that Lynette is management and has the nerve to treat people that way. I will never return to purchase a thing in chain of stores.

29
Nov

Posted by Anonymous


on 11/29/16 at 8:30AM

I have a radio shack phone cordless and I need help with the answering service. Why is that when someone calls , the

answering machine comes on twice, confusing people as to how to answer it. Help. What is wrong?????

10
Nov

Posted by Anonymous


on 11/10/16 at 1:08PM

i JUST HAD A WONDERFUL EXPERIENCE WITH JARED, A NEW EMPLOYEE AT RADIO SHACK, RT. 5, WALLINGFORD, CONNECTICUT. I was interested in clocks and he showed me two--one with a radio and one clock only that I liked. However, it has been so long since I had to replace my, I really needed help learning how a new one worked. Jared was just great walking me through the steps of how to set the time and alarm for each kind. He was knowledgeable, patient and courteous, and he didn't rush me. I ended up buying one of them, and it was partially due to the experience and kindness of this nice young man. A very satisfied customer.

06
Nov

Posted by Anonymous


on 11/6/16 at 6:07PM

I'm not sure if this is the correct site to leave a comment received at one of your stores. We are senior citizens and we went to a radio Shack seeking help in purchasing a particular memory card to update our GPS. A young man name Oscar who works in the Clinton, Maryland 20735, store gave us his full attention and time and was patience with us & our questions. He explained everything in detail and how to accomplish we seek to do. He was very professional and respectful. Thank you for this impressive young man name Oscar.

02
Nov

Posted by Anonymous


on 11/2/16 at 1:12PM

No wonder Radioshack is going out of business. Store closed in the middle of the day? I'll order from china at a 75% discount.

12
Sep

Posted by Lori


on 9/12/16 at 4:56PM

Holy goodness!! Having a sprint representative at the Enid OK Radio Shack has been the worst experience EVER! Get some good managers and stop the joke! Worst customer care and refused to fix problem until sprint company called her (2 hrs later)!!!

11
Sep

Posted by Theebandit


on 9/11/16 at 3:19PM

Hi I went to your store on,9/11/16 ,West 125 st in Manhattan nyc ,customer service was very very rude ,two miserable females

08
Aug

Posted by Anonymous


on 8/8/16 at 2:32PM

Your store 1880 Pottstown pa . I was in there Saturday and the sales man was out to lunch. There was no one that could ring me up . There where 3 sprint employees standing there . One told me the sales man was out for lunch and would not be back for 30 minutes. No wonder radio shack isnt doing good

02
Aug

Posted by moron


on 8/2/16 at 10:01AM

Dear RadioShack upper management staffs,

Store #6566
The store manager @ 5316 North Milwaukee in Chicago is very rude and physically abusive to customers. Beside this store manager is not willing to refund this defective and unwanted product -- LR44 batteries, he walks out of his counter and attempts to physical assault the customer. We understand rules are rules, but there could be exceptions without being abusive to customers.

Is this how RadioShack manage their business and train their employees and store managers? Please escalate this message to the CEO and fire this store manager at 5316 North Milwaukee in Chicago. This is really effecting RadioShack's customer image and its reputation.

02
Aug

Posted by porok


on 8/2/16 at 9:58AM

Dear RadioShack upper management staffs,

Store #6566
The store manager @ 5316 North Milwaukee in Chicago is very rude and physically abusive to customers. Beside this store manager is not willing to refund this defective and unwanted product, he walks out of his counter and attempts to physical assault the customer. We understand rules are rules, but there could be exceptions without being abusive to customers.

Is this how RadioShack manage their business and train their employees and store managers? Please escalate this message to the CEO and fire this store manager at 5316 North Milwaukee in Chicago. This is really effective RadioShack's customer image and its reputation.

18
Jul

Posted by Helping one another


on 7/18/16 at 7:09PM

Buena the store manager in the Desert Hot Springs Radio Shack has the absolutely worst attitude in my 20 year history shopping with this store.

I was treated so bad I just left the store without buying anything. The lack of customer service was repulsive. This representative of Radio Shack is spreading the word that Radio Shack does not want anymore of our business.

08
Jul

Posted by Anonymous


on 7/8/16 at 2:16PM

Standing in your store at 155 center Street in Malden mass....no one is here at all to wait on customers....I have picked out my merchandise and am ready to pay, but the employee has left the building and there is NO ONE here!

26
Jun

Posted by Anonymous


on 6/26/16 at 5:11PM

I have went to the store in Lemoore California I had not been there for a while because the other people were no longer there and the new employees were just not as friendly or helpful but this time when I went in a young woman her name I think is Jennifer long dark hair young woman she gave a smile hello may I help you she was very knowledgeable courteous and extremely well-mannered she took the time to help me solve the issue and to receive the items that I needed and I'd like to thank whoever hired her that was the smartest thing like that maybe their store will get more customers

Viewing Radio Shack customer service reviews 1 - 25 out of 274
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