Posted by Anonymous
Had the worst customer experience from a company that is supposed to be above the rest! My son bought a running vest for $160.00. One of the water bottles of the vest leaked after minimal use over a 2 week period. The customer rep at the Boulder store refused to help. We went to Runner's Roost they offered to replace the bottle. Your service commitment needs a major review. REI will not be a store we will frequent going forward.
