REI customer service

Please find REI customer service, technical support and customer support details below. Some companies continually change their contact details, so please feel free to update the REI listing at any time if you have new information.

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Customer Service

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Phone: 800-426-4840

  • How to reach a live person:
    • Just stay on the line
  • Hours of Operation:
    • Mon-Sun: 4am-11pm PT
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Main Company URL:
  • Description:
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User Reviews

29
Jun

Posted by Anonymous


on 6/29/22 at 12:04PM

Had the worst customer experience from a company that is supposed to be above the rest! My son bought a running vest for $160.00. One of the water bottles of the vest leaked after minimal use over a 2 week period. The customer rep at the Boulder store refused to help. We went to Runner's Roost they offered to replace the bottle. Your service commitment needs a major review. REI will not be a store we will frequent going forward.

31
May

Posted by Alex


on 5/31/22 at 8:01AM

Please provide a number for me to speak to a live person. Its about a product i wanted to purchase at the store but had issues purchasing it. The Garmin Esge 1030 plus.

17
Dec

Posted by pee pee touch


on 12/17/12 at 7:29PM

I buy stuff here. Good place. Decent products. Can't beat the return policy.

Customer Service Ratings

Based on 60 votes.

3.0

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Returns & Refunds

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Corporate Office

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Hours of Operation

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REI customer service news
REI Co-op extends used gear digital platform to get more people outside

The nation's largest consumer co-op, REI is a growing community of more than 17 million members who expect and love the best quality gear, inspiring expert classes and trips, and outstanding customer service. REI has 152 stores in 35 states and the ...

REI rolls out new sustainability standards for suppliers

KENT, Wash. - Kent based REI rolled out new sustainability standards for suppliers Monday. The company said that over the past two years, it collaborated with all its vendors to develop and implement the standards. The standards will apply to each of ...

REI Announces 2018 Dates and Locations of New Outessafest Outdoor Festivals

The nation's largest consumer co-op, REI is a growing community of more than 16million members who expect and love the best quality gear, inspiring expert classes and trips, andoutstanding customer service. REI has 152 stores in 36 states. If you can't ...

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