Qantas customer service news

Find the latest Qantas news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.

Qantas CEO Says Airbus, Boeing Working on Ultra Long-Range Plane Designs


Boeing Co. and Airbus SE are locked in battle to provide Qantas Airways Ltd. with a plane to allow the Australian carrier to fly ultra-long range routes and connect cities such as Sydney with New York and London, Qantas Airways's chief executive said ...

Qantas to operate Los Angeles to Melbourne biofuel flight


Agrisoma chief executive Steve Fabijanski said carinata-based fuel produced at its USA, South American and European plants were “certified as producing fuels with more than 80 per cent reduction in carbon emissions in comparison to standard petroleum ...

Qantas says 15 737-800s now equipped with WI-FI, with cricket to be streamed live this summer


Australia's men's and women's cricketers pose with Qantas staff in front of a Boeing 737-800. (Qantas). Qantas says it has installed inflight internet WI-FI on 15 Boeing 737-800s as it prepares to live stream this summer's Ashes cricket series, while ...

I Unexpectedly Flew QANTAS' 787 Dreamliner: Just Hype Or A Dream Come True?


The service was much the same as any other QANTAS flight, however you get the feeling the staff are quite excited about the new plane. The Customer Service manager even came over to say hello and offer me a large portable leg rest…sadly my legs were ...

Got something to hide? Tom Burgess' model girlfriend Tahlia Giumelli goes on an epic rant at Qantas after her NRL ...


The 24-year-old lashed out at the airline after being continuously put on hold by Customer Service, in a bid to locate her beau's missing phone. Got something to hide? Tom Burgess' model girlfriend Tahlia Giumelli, 24, went. +5. Got something to hide ...

Qantas to look at domestic fleet replacement after Project Sunrise evaluation


Qantas chief executive Alan Joyce says consideration of what aircraft will replace the airline's domestic fleet will occur once it completes its evaluation of types to operate ultra long-haul flights as part of Project Sunrise. Currently, the airline ...

Qantas almost certainly won't order all 45 Boeing 787s


Qantas is unlikely to pull the trigger on its full set of 45 orders and options for the Boeing 787, but the airline is open to adding the new Boeing 787-10 into the mix. Qantas Group Alan Joyce has previously said he'd like to take all 45, enthusing "I ...

Qantas Airlines Launches Most Adorable Uniforms Ever


"Adorable" might be a shocking description of airline uniforms, but stick with us for this one. Australian airline Qantas unveiled a new collection of children's airline uniforms for the future aviators of the world. According to Paddle Your Own Kanoo ...

Australian Airline Qantas Will Cover Passport Fee with Ticket Purchase


Instead of spending the $135 it costs to apply for and obtain a U.S. passport, travelers now have another option—book a trip to Australia through Qantas Airways. Qantas, which is Australia's flag carrier, will cover the cost of a U.S. passport ($135 ...

Qantas Will Pay You to Get a Passport to Visit Australia


Australian airline Qantas announced Thursday it will offer a $135 discount on flights from the U.S. to Australia. That's the current fee for applying for a new U.S. passport. Stephen Thompson, the airline's senior executive vice president for the ...

Qantas “very keen” on proposed Boeing NMA widebody


Qantas says it is very interested in Boeing's New Mid-sized Airplane (NMA) project to develop a new small widebody airliner. Chief executive Alan Joyce revealed on Monday (US time) that Qantas is “very keen” on the prospects of the NMA, which he ...

Qantas Now Offers Pillow Menu To First-Class Passengers


Qantas is looking to make its first-class travel even more comfortable with a new pillow menu. The airline teamed up with Sheridan, an Australian home and lifestyle brand, to offer a choice of three pillow styles to first-class passengers, in addition ...

Qantas raising A$350 mln in loan, allows switching aircraft types used as collateral


SINGAPORE, Oct 10 (Reuters) - Qantas Airways is raising A$350 million ($272 million) from a loan that allows it to switch the types of aircraft used as collateral, in what bankers and analysts said is the world's first aviation financing of this type ...

Qantas Now Has a Pillow Menu to Make First Class Even Fancier


Now passengers on Qantas flights can make first class even classier by choosing from a menu of different pillows. Starting this month, Qantas passengers on long-haul flights will be able to select one of three different pillows (from Australian luxury ...

Challenge de ventes : Qantas fait gagner un tour du monde pour deux personnes


... Affaires, First comptent double). Le meilleur vendeur pourra remporter un billet tour du monde aller-retour pour deux personnes en classe économique avec un stop en Asie ( SIN/BKK/HKG/DPSNRT), en Australie (SYD/MEL), à Hawaï (HNL) et 2 stops USA ...

Qantas pilots get mobile flight data application


GE Aviation has developed a mobile flight data application for Qantas to help the national carrier fly its plans more efficiently and reduce its environmental impact. The FlightPulse application runs on Apple iPad tablets that pilots carry with them on ...

Bahn erzielt Einigung mit Singapore Airlines und Qantas


Stellenmarkt. Sachbearbeiter im Personalwesen und der Lohn- und Gehaltsabrechnung (m/w)ARTS Experts GmbH, Ottobrunn; IT-Experte für Satellitendaten (m/w)ARTS Experts GmbH, Bremen; Projektmanager im Bereich Customer Service (m/w)ARTS Experts GmbH ...

Qantas re-routes Sydney-London flight through Singapore instead of Dubai


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You Can Book a Serious Deal on Flights to Australia Right Now


Until August 30, or until flights sell out, Qantas is offering trips to Australia for as little as $949 round-trip. There are also Premium Economy tickets available for $1,949 round-trip. Flights Down Under routinely cost between $1,100 and $1,500 ...

Qantas plans to launch direct services to London, New York, announces fleet upgrade


East coast services – Brisbane, Sydney and Melbourne – direct to London and New York is a huge step forward in connecting us to the world,' Qantas chief of technical support Captain Alex Passerini reportedly told Today. 'It'll save four hours (on the ...

Qantas announces ambitious plans to fly non-stop from Sydney to New York


“Three years ago, we started an ambitious turnaround program to make the Qantas Group strong and profitable. We tackled some difficult structural issues, became a lot more efficient and kept improving Customer Service. Today's announcements show this ...

Qantas prepares for non-stop routes to London and New York as profit slips 17 per cent


... ambitious turnaround program to make the Qantas Group strong and profitable," he said in a statement. "We tackled some difficult structural issues, became a lot more efficient and kept improving Customer Service. "Today's announcement show this ...

Qantas to launch nonstop flights from east coast capital cities to New York and London


Qantas has announced it will launch nonstop flights from Sydney, Melbourne and Brisbane to New York and London by 2022. The Australian airline is seeking the manufacture of new planes capable of making the intercontinental journey from the east coast ...

Qantas delivers $852 million full-year profit


“We tackled some difficult structural issues, became a lot more efficient and kept improving Customer Service. Today's announcements show this plan has well and truly paid off. It's delivered $3.5 billion in cumulative underlying profit, record ...

Qantas cruises into second-highest profit on record


Although down nearly 9% from that record, Chief Executive Alan Joyce says the company's turnaround is complete. The strong result is down to cost cuts and its robust domestic business which helped offset global competition. Qantas CEO Alan Joyce stands ...

The Qantas turnaround is complete


“We tackled some difficult structural issues, became a lot more efficient and kept improving Customer Service. “Today's announcements show this plan has well-and-truly paid off. It's delivered $3.5 billion in cumulative underlying profit, record ...

Bendigo Bank launches new Qantas Platinum Mastercard


EXCLUSIVE | Bendigo Bank is making its first foray into frequent flyer-earning credit cards with the launch of the new Bendigo Bank Qantas Platinum Mastercard. Customers can earn 0.6 Qantas Points per dollar spent up to $20,000 per monthly statement ...

Two Qantas flights return to Sydney airport after take-off


Two Qantas jets have suffered technical issues forcing them to abandon their flights and return to Sydney. Airbus A380 QF7 took off from Kingsford Smith Airport just before 2pm, bound for Dallas Fort Worth in the United States but flight radars ...

A peek inside the Qantas cabin crew's rigorous seven-week training program


With safety the number one priority for Qantas, trainees must attend a special flight training facility and undergo the aviation equivalent of boot camp, covering all aspects of safety and Customer Service. “The first three-and-a-half weeks is pretty ...

Qantas to ban toxic spill foam nationally


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Hundreds of Qantas passengers trapped in 40 degree plane for hours as flight delays leave them stranded in Dubai for ...


Hundreds of Qantas passengers were left stranded in Dubai for close to two days after their flight from London to Sydney was delayed twice. Almost 500 passengers left from London on flight QF2 on Monday without a hitch, but landed in Dubai after the ...

Six startups and six scaleups selected for the inaugural Qantas AVRO accelerator


Designed in partnership with leading corporate accelerator Slingshot, AVRO gives entrepreneurs the chance to work with Qantas Group business units to develop, incubate and scale their businesses. Six start up and six scale up businesses were selected ...

Customer dissatisfaction sees Qantas plunge in world rankings


“The fact that the other Australian airlines are getting better while Qantas is dropping back may be indicative of a lack of training in Customer Service and focusing on other things, it is something they will have to work on to possibly get back up ...

Qantas launches their new Premium Mastercard with Android Pay to get you in the air faster


The Qantas Premier credit card is a MasterCard issued for Qantas by the Citi group based in the USA. As with most credit cards, the new Qantas card comes with several bonus and incentives including 60,000 frequent flyer point bonus for signing up (and ...

Qantas to launch own-brand Platinum credit card next week


Qantas will launch its own-brand credit card next Monday, June 5, as the airline seeks to become a power player in the Australian financial services industry. It's estimated that 35% of all credit card spending in Australia is already done using a co ...

Illawarra airport to get another Qantas jet, John Travolta's 707!


I imagine that if they stripped-out the B747 & it had minimal fuel, it could get out of Illawarra, if they really needed it to.? (maybe they'd have to cut-down a couple of trees (or buildings) near the end of the runway too.???) They did something ...

Ex-tennis great avoids Qantas over same-sex marriage edict


PERTH, Australia (AP) Former tennis great and now Christian pastor Margaret Court says she will stop using Qantas ''where possible'' in protest over the Australian airline's promotion of same-sex marriage. ''I am disappointed that Qantas has become an ...

Relieved Qantas passengers touch down in Melbourne after sparks fly from plane's engine mid-flight


A Los Angeles to Melbourne flight carrying more than 300 passengers has finally touched down to the relief of frustrated travellers. The Melbourne-bound flight was forced to turn back to Los Angeles on Saturday night after witnesses saw sparks flying ...

Qantas A380 turns back to Los Angeles after engine fails


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This is what you should never use a Qantas cash card for


I have been using my Qantas Cash card and Citibank debit card for my travels over the past few years with no problems. But on a family trip to Singapore, the hotel asked for a copy of the card I would be using to pay for three rooms. I didn't expect ...

Passenger sues Qantas over 'hypodermic needle in food'


A passenger has filed a lawsuit against Qantas claiming a hypodermic needle was inside his in-flight meal. Ben Sabeto said he found the offending item in a butter chicken dish served on a flight from Brisbane to Sydney in December 2016. Sabeto claims ...

'Vegemite'? Qantas holds competition to name eight new Boeing 787-9 Dreamliner planes


Qantas will take delivery of its first Dreamliner later this year and the Australian carrier needs help naming the eight new Boeing 787-9s. Among the suggestions put forward by staff at Australia's national airline were Uluru, Kakadu, Great Barrier ...

Qantas CEO Alan Joyce Was Hit With a Pie For Supporting Marriage Equality


The CEO of Australia's flag carrier airline was attacked with a lemon meringue pie at a business breakfast event in Perth, Western Australia on Tuesday. Alan Joyce of Qantas Airways (qubsf, -2.76%) said he has "every intention of pressing charges ...

Qantas boss gets pie in face from gay marriage opponent


A man who squashed a lemon meringue pie into Qantas Airways chief executive Alan Joyce's face during a public address in Australia said Wednesday he was protesting Joyce's advocacy for same-sex marriage. Joyce, a gay, Irish-born 50-year-old, was ...

Samsung team up with Qantas to offer bonus rewards points


Samsung and air travel have had a rocky relationship of late but today Samsung have announced a new partnership with Qantas that will help get that back on track. Samsung have announced that they have partnered with Qantas to give eligible Qantas ...

Qantas CEO Alan Joyce got a pie to the face during a speech


While giving a speech at a business breakfast in Perth on Monday, Qantas CEO Alan Joyce was abruptly stopped by a man who smashed his face in a pie. Joyce was the keynote speaker at the West Business Leadership Matters event at the Hyatt Regency ...

Qantas flights for FIRST ever direct route from UK to Australia go on SALE for THIS price


QANTAS has officially started offering tickets for its pioneering UK to Australia direct flights, but they're not cheap. By Claudia Cuskelly. PUBLISHED: 15:21, Thu, Apr 27, 2017 | UPDATED: 18:52, Thu, Apr 27, 2017. 0. Play Video. Play. Mute. 0:00. /. 0 ...

Traveller letters: My Qantas plane smelled like mothballs


Further to my Customer Service feedback, Qantas advised that bringing out boxes of meals at a time, rather than the meal trolley that was fully stocked for each area that needed attending, was the new norm. Is Qantas really stooping to budget airline ...

Airbus, Boeing close in on Qantas' ultra-long haul dream


Both Airbus and Boeing now offer aircraft that appear capable of flying non-stop commercial flights from Sydney to London - the "Holy Grail" for Australian carrier Qantas Airways Ltd . Continue Reading Below. As long as oil prices don't go much higher ...

Qantas boss hits back at Peter Dutton over same-sex marriage


Qantas boss Alan Joyce has hit back at criticism from Government minister Peter Dutton, saying that while same-sex marriage does make economic sense for his company, ultimately that is not the reason for the national carrier's support. Instead, he said ...

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