Read the reviews below to see the experience other people have had when dealing with customer service from Qantas.
I am visiting LA from Sydney and needed to make flight changes which could not be done online. I spent over 1 hour listening to the recorded message that someone would be "with me soon" - ie no indication of the likely wait time - before giving up in frustration.
Dear customer service, Several years ago my very special guitar & hard case were lost on my flight QF77 from Perth to Singapore. I was compensated only $300 US and told I would receive an upgrade to business on another flight by Peter Trethewey. I was never given that upgrade after several attempts. I am flying round trip to the U.S. on Oct 13 2015 with Quantas, and would like to use my upgrade from Sydney to Lax return.
Thank you for your kind help in this matter, Mary Miller
Have spent greater portion of day trying to get seat reservations Flight 7358 Honolulu to Melbourne. Neither Qantas nor American can help.....I even offered to pay , but Qantas say no.
I am tired of trying to find the "right" question to answer my question. Do I really have to wait
until I check in to get a seat. My husband and I are both in our 80s and in good health, but this
is very stressful. We do not look forward to "middle" seating for 16 hours. Please help
It is my opinion that charging $250. to change a flight and $80. for a service fee is high. I mentioned this followed by "I have had my grumble, now to change my ticket." I had a couple of questions and was floored when the staff member was extremely rude. I was told if I didn't want to pay it I should not cancel the flight. He was tired of my negative attitude and suggested I speak to someone else.
I wish the conversation had been recorded at my end. His name was Scott but he would not give me a second name. Not great service.
I am a frequent flyer traveller and a Qantas Gold Member (3187054) Whenever I go to Perth Domestic Airport, whether I take taxi or my wife drops me off, I have to fight my way through an ever increasing cloud of Cigarette smoke to get to the main entrance, yet further along at Virgin/Skywest, smoking is not allowed outside the main entrance.
Why is Qantas allowing people to smoke so close to their main entrance? it is an anti-social behavior, and I, like many other travellers are asking why does such an upbeat Airline bow to a small minority and denigrate the main entrance every day?
This will become a political issue at the next State election, Come On Qantas, show your dinkum patrons you have the fortitude to make a stand and protect the health of those of us who don't smoke and those of us who suffer with ASthma, yes there are a lot of travellers who do suffer with this debilitating illness and breathing cigarette smoke can have disastoras effects.
Hello ,
Im a FIFO flyer and never have a been treated so well as i did on the 13/02/2012 flight QF1115 Port Hedland to Perth. I had a wonderful hostess named Anny who went over and above for all the passangers . Thanks Anny i now have restored faith in Qantas and good old customer service :)
Thanks Sarah Marchese
ive tried to contact you using your telephone number 131313 with out sucess to extend my international flight to Ireland, flight booking reference number is 7MXR67 which leaves today as i plan to stay in perth austraila until march 2012,i am very unhappy with your service as i will now have to pay alot of money to get a one way flight back home,proberly with another airline, i feel i should be compensated by qantas, i look forward to hearing from you, reguards david odell phone, 0450432346
