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Dear customer service, Several years ago my very special guitar & hard case were lost on my flight QF77 from Perth to Singapore. I was compensated only $300 US and told I would receive an upgrade to business on another flight by Peter Trethewey. I was never given that upgrade after several attempts. I am flying round trip to the U.S. on Oct 13 2015 with Quantas, and would like to use my upgrade from Sydney to Lax return.
Thank you for your kind help in this matter, Mary Miller


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