Pontiac customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Pontiac.

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12
Apr

Posted by Sandra Waldman


on 4/12/16 at 5:58PM

I love my '05 Pontiac Grand Prix...just rolled over 225,000 miles. I recently dropped my 50-year-plus membership in Wisconsin AAA because they refused a request to help pay for a tow after a coil spring broke because I wasn't "far enough from home" (only about 8 miles!) On looking something up in the manual today, I discovered a Pontiac Roadside assistance number. As I have wondered who I would call if I was, in fact, out of the area and had car trouble, I was wondering if this number is still valid or if there are suggestions? This isn't a review, but a question. My car is GREAT and still going! Thank you.

02
Jan

Posted by onepissedkitty


on 1/2/16 at 6:06PM

You should be ashamed of yourself. I own a 2008 Pontiac Torrent and it's nothing but a piece The stabilizer link lite service traction control has been replaced twice and the light still comes on and tells me to service it. if I have an accident do too slippery weather conditions I will sue Pontiac because of this problem with this vehicle. this Pontiac Torrent is the worst American made car I have ever had. too bad I can't get a refund.

24
Dec

Posted by Anonymous


on 12/24/15 at 8:35PM

Date:

December 24, 2015, 10:00 PM





Dear Pontiac Customer Assistance Ctr.,



It would have been nice if I had received

this GREAT OFFER earlier than



Monday -- December 21st.

Because I traded my

2008 G5 Pontiac

For a new

2015 Chevy Sonic Lt

Saturday -- December 19, 2015





Truly yours,

Debra Sitler



+++++++. ++++++++. ++++++++





GM Goodwill Authorization



Pontiac

Dear Debra,



Thank you for your recent inquiry. We are sorry you have experienced concerns with your vehicle. Customer satisfaction is a top priority for us.



Enclosed is the Authorization Number valid towards the purchase, SmartLease or SmartBuy of a new, unused Chevrolet, Buick, GMC, or Cadillac vehicle. With such a wide selection of vehicles to choose from, we are sure you will find a vehicle that's right for you.



To ensure that you have the opportunity to obtain the best value possible, this Authorization Number may be used in addition to any other retail purchase incentive programs available at the time you purchase your new vehicle. We hope you will take advantage of this special incentive offer. Simply present the certificate to your dealer after you have negotiated your best deal, provide the Authorization Number to your dealer and the dealer will complete the necessary steps and process it for you.



We are proud you made Pontiac your choice when you purchased your vehicle and trust you will give us the opportunity to retain you as a valued Pontiac customer. Should you have any questions regarding General Motors' products and current incentives, please call our Marketing Support department at 1-800-276-6842. You may also begin your vehicle shopping online by visiting Pontiac.com or any of our other divisional websites.



Sincerely,



Pontiac Customer Assistance Center



Note: Please do not reply to this message. This email was sent by an automated system, which cannot respond to replies. If you have questions please call our Marketing Support department at 1-800-276-6842. You may also begin your vehicle shopping online by visiting Pontiac.com or any of our other divisional websites.




Valid through: 12/20/2016

Amount: $2,000.00

Additional Information:

Negotiate your best deal with any General Motors Dealer (Chevrolet, Buick, GMC or Cadillac). Then present the Authorization Number to them. To be eligible, you must take delivery of a new and unused General Motors vehicle prior to the expiration date of the Authorization Number.



The amount of the Authorization must be applied to a vehicle purchase or lease of a new and unused General Motors vehicle. This certificate may not be redeemed for cash.



The amount of the Authorization applied to a vehicle purchase is over and above all other manufacturer incentives currently available at the time of purchase.



To ensure that you have the opportunity to obtain the best value possible, this Authorization Number may be used in addition to any other retail purchase incentive programs available at the time you purchase your new vehicle. We hope you will take advantage of this special incentive offer. Simply present the certificate to your dealer after you have negotiated your best deal, provide the Authorization Number to your dealer and the dealer will complete the necessary steps and process it for you.



Required documents for transferability:

For proof of household: government issued identification

For proof of relationship: marriage certificate or birth certificate

Dealer Instructions for this Program:

Dealer must obtain a nine-digit Approval Code via the Vehicle Purchase Program application by logging in to gmglobalconnect.com or calling the automated system at 1-800-835-4646. When applying for the incentive via Order Workbench, the nine-digit Approval Code must be entered in the Certificate Number Field.

07
Sep

Posted by Anonymous


on 9/7/15 at 8:47PM

Can pontaic cover the cost of an airbag defect/replacement? There are quite a few reviews out there about the airbag light and defects. I only have 55,000 miles on my pontiac G6 2008. This is a serious matter of life and death. Please contact me.

11
Aug

Posted by Anonymous


on 8/11/15 at 4:32PM

I have a 2003 pontiac Montana which I love so much, still highly kicking with 150000 miles. The only thing is that my radio, although still playing, the front panel does not lit up. I'd like to replace with same original radio. I wish you coul tell me the part number on the radio so I can buy it on ebay, knowing it will be expensive by you.

28
Apr

Posted by Jim


on 4/28/14 at 8:34AM

I have a 2009 Vibe. I bought it as a GM Certified Used Car in July of 2012. I had a left front wheel bearing replace in May of 13 (52,000 miles) under warranty - had a left rear bearing replace Jan. of 14 (63,000 miles) at my cost - and just had the heat shield over the muffler fall off on 4/27/14. These repairs on a vehicle of this caliber, with low mileage, seems excessive.
I went to my dealer who suggested I contact Pontiac CS. I called on 4/28 (10:10am) and a Brittany told me that Pontiac was no longer handling Vibe issues, and to call Toyota (no matter that is was sold by GM, warrantied and serviced by GM). I did at 10:15. A helpful Rebecca checked and assured me that it is indeed a GM issue. So, I called back (10:20 - on hold for 8 min). A young man, Carlos, was helpful and I was put in contact with Jerelle a service specialist. She is working to see what can be done.
I will follow up with the outcome of this situation.

17
Apr

Posted by [email protected]


on 4/17/12 at 6:50PM

Thank you for my complimentary maintenance card. It was a very nice surprise. I take my car to Andy Mohr in Fishers IN and they are AlWAYS happy to answer any questions I have about my car. If you guys have any extra "free maintenance cards" laying around send them my way!

12
Sep

Posted by Anonymous


on 9/12/11 at 4:16PM

Excellent source for contact information and helpful Pontiac customer service rep. Good job!

24
Jul

Posted by S3


on 7/24/11 at 5:25PM

Last week I used my complimentary service card at Barlow Buick GMC. I was in and out
in less than an hour. Thank you for sending me the card. I am really happy with my Pontiac G6
S3

17
Apr

Posted by Anonymous


on 4/17/11 at 7:21AM

Thank you for the Complimentary Maintenance Card, it was a pleasant surprise & I used it the past friday at Dyson Motors, Durant, Ok. They are very friendly & prompt.
Ruth Sandel

30
Mar

Posted by Anonymous


on 3/30/11 at 8:15AM

We bought a Pontiav Vibe 2007 from Sutherlin in Pell City, AL. Unfortunatly this business was closed and no other GM Dealer in our county so in the future we are forced to buy from the ones established here , service is provided now by an express Lube center

23
Aug

Posted by 2001 Grand Prix


on 8/23/10 at 11:12AM

A couple of years ago there was a recall on several Pontiac vehicles due to the spark plugs igniting an engine fire. While driving to the dealership to get these plugs replaced, my engine caught on fire. I contacted customer service for 2 years. All that occurred during those conversations were transfers to other departments and explanations of bankruptcy. No one could or would help me. Due to my work I travel a lot so I was unable to follow up on the bankruptcy court claims, etc. I contacted the local dealership one last time in hopes of something different happening. In that last attempt, I was transferred to different departments at least 4 times, the claim/account number changed 2 times, and I finally was transferred to an answering service in which I could only leave a message. I had to pay the dealership for looking over the car to see if the repairs were even worth my time and then they took the car to the junk yard. If this is the kind of customer service GM offers, I’ll take my chances with their competitors.

06
Apr

Posted by Anonymous


on 4/6/10 at 4:05PM

McDonald Pontiac, Saginaw, Michigan I couldn't have been more pleased with the
service on my 2003 Pontiac. The service
person, Jason LaMarin, was friendly and
helpful.

10
Nov

Posted by Anonymous


on 11/10/09 at 7:17PM

Your customer service is awful. It will be very difficult for me to buy a GM car again after my experience. When I actually was able to talk to a live person...they continued to tell me they were in Detroit...they were in the Phillipines. Maybe you need to send some americans to the Phillipines if you want to try and trick us. They did not want to hear my problems, they just wanted to find some reason to tell me my problem was my problem.

21
May

Posted by Anonymous


on 5/21/09 at 2:02PM

i bought a 2007 pontiac g6 dec 2006 brand new and have been having the same problems with it ever since i got it. having major electrical problems and it seems that it is dangerous for me to drive. my dealership seems to be having a problem fixing it and general motors doesnt want to do anything to help me. if i was you i would not buy a car from general motors. they are not going to help you at all.

05
May

Posted by grizzy


on 5/5/09 at 11:19AM

i've been buying GM products since I was 20 yrs old from Regals, Jimmy's , Sierra's and now Pontiac Grand Prix. I must say, for the 1st time , I am highly upset and frustrated with this 2006 vehicle. Back in dec 2006, due to an unforeseen issue , i was forced to trade in my 2005 2500 Seirra, which i loved. The dealer told me that this vehicle was the one for me, reliable and cost worthy... Let's say, he wasn't so truthful, since that time i have had one issue after another with this vehicle.. the steering shaft has been replaced 3 times, transmission lines x2 and steering gear, rotorsx3 , brakes x2, wiper motor,secondary air diverter valve, vent solonoid, and gas cap, rear main sealx2, atle seal. tires x2, and transmission service, I've always kept my vehicles well maintained...but this is absolutely uncalled for. I have tried to get out of it and trade it in but due to the upside down of my loan, they tell me that I can't get anything... This vehicle is costing me a fortune.... Doesn't GM have anytype of customer loyalty incentive....? Please advise if there is anything that can be done to help me out.... My whole family has always bought GM products,,, Thank you for your time.

22
Sep

Posted by Anonymous


on 9/22/08 at 9:07AM

spoke with Rocky, very helpful knew every inch of my car thank you.

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