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A couple of years ago there was a recall on several Pontiac vehicles due to the spark plugs igniting an engine fire. While driving to the dealership to get these plugs replaced, my engine caught on fire. I contacted customer service for 2 years. All that occurred during those conversations were transfers to other departments and explanations of bankruptcy. No one could or would help me. Due to my work I travel a lot so I was unable to follow up on the bankruptcy court claims, etc. I contacted the local dealership one last time in hopes of something different happening. In that last attempt, I was transferred to different departments at least 4 times, the claim/account number changed 2 times, and I finally was transferred to an answering service in which I could only leave a message. I had to pay the dealership for looking over the car to see if the repairs were even worth my time and then they took the car to the junk yard. If this is the kind of customer service GM offers, I’ll take my chances with their competitors.


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