Pantech customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Pantech.

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02
Jan

Posted by Anonymous


on 1/2/20 at 9:56AM

customer support phone line doesn't work

21
Oct

Posted by Shukkur


on 10/21/18 at 12:37PM

Pantech p9060. Account synice problem & play store not working.

18
May

Posted by bennett


on 5/18/18 at 10:21AM

i have a samsung 5.0 and it will not come on. it is the only phone i have..HELP

25
Jan

Posted by Anonymous


on 1/25/17 at 11:42AM

I keep getting a beep every 8 hours with the phone trying to update but can not, and now I can not turn off trying to update. Tried to call Pantech and all I get is that the number has been discontinued. Customer Service -- WHERE ARE YOU???

17
Nov

Posted by Anonymous


on 11/17/16 at 5:19PM

Is there a recovery mode for Pantech p6030?

26
Aug

Posted by Anonymous


on 8/26/16 at 8:21AM

I have a phone problem and find that there is no way to contact technical assistance or Customer Relations. This is inexcusable for a company in this day and age. Why would a company such as Verizon wireless deal with someone like this. My phone is 18 months old and will not power on. Verizon states that there is water damage but the unit was never wet. I need to talk to someone.

10
Mar

Posted by Anonymous


on 3/10/16 at 1:38PM

I'm trying To get help with my Pantech phone I cannot reach a live person Can you help

17
Oct

Posted by Kimberly


on 10/17/15 at 1:44PM

Hi my name is Kimberly Maiden and I have a pantech 4G LTE. My question is why my music and picture won't save to my sd card?

17
Sep

Posted by MUHODARI H. Jean de Dieu


on 9/17/15 at 1:11AM

Hello! My name is MUHODARI Jean de Dieu, I m living in Rwanda, someone try to use my phone without my password, then the phone was locked until now. It is not possible for me to unlock my phone. I need your support urgently. tkank you

01
Apr

Posted by Anonymous


on 4/1/15 at 6:07PM

Thank thank you "Kelly"!!! You helped me and revived my tablet, bringing it in ckeck and better alive. Spent hours with Att, was frustrated beyond. One simple call, voila. One very pleased customer with your expertise and care. Again Thank you. Now back to the Internet....

20
Jan

Posted by JohnLabib195


on 1/20/15 at 2:26PM

At&T gave me this number for HTC, and Pantech had nothing to do with that, AT&T gave me a secondary number which was actually the real number to HTC

19
Jan

Posted by Anonymous


on 1/19/15 at 7:28AM

Sir i need pantech vega no 6 IM-A890K model mobile screen as it was cracked.how much does it cost and how can i recieve in nepal?do massage me in my mail address

26
Feb

Posted by kathy


on 2/26/14 at 1:16PM

pantech phones are really bad phones to go out..I have had 2 phones in a little over a year and now both are out.the phone service and pantech will do nothing about this.will not buy another pantech

08
Dec

Posted by sparky1958


on 12/8/13 at 7:16PM

Seems as I am not the first with this particular problem. I WAS ALSO ASSURED of the fact I could transfer pics from my phone to my PC with usb cable..NOT!! Have been trying for two days every thing I can come up with, as well as all friends and Tech. Support. Seems you do not REALIZE the INCAPABILITIES of the phones that YOU MAKE!! I have HAD IT!! Only thing I am trying to decide now is what SUCKS worse: Your equipment/or your customer service!! WILL NEVER,EVER buy another of your products, PROMISE!!!

31
Oct

Posted by Anonymous


on 10/31/13 at 3:51PM

I bought a Pantech Renue from ATT and was guaranteed that the USB cable was what I used to download photos to my computer from it.
I sent a note to support on the Pantech USA site when my computer would not recognize the device as such:
My computer is not recognizing the device to download photo from phone to computer.
I have windows 7 OS and their site says it is compatible with a free download, but when I click on the link to do so, it brings me only to the Pantech home page. Where is the download, please?
I got an automated response back stating:
Success! Your message was sent to the Pantech Mobile Customer Service Team. You will receive a response to your inquiry before the end of the next business day.
Thank you for allowing us to be of service to you.
Sincerely,
Pantech Mobile Customer Service Team
I have heard NOTHING since and it has been more than THREE business days.

12
Oct

Posted by Iris


on 10/12/13 at 9:16AM

I own my second Pantech phone this one is the Swift. I've had to Warranty it twice and the Warranty phones are not inspected before their sent out, one of them came with the screen saver peeling off on all four corners, so obviously Customer satisfaction is not at the top of your list. As well your tech dept. would just prefer to instruct you to refer to your Manuel. I'm currently 9 days past my Warranty and the speaker is distorted and crackles, but I'll be changing phones sooner than I expected due to so many issue's with your phones.

22
Aug

Posted by Dissatisfied customer


on 8/22/13 at 5:50PM

Very stupid technicians. I want to get a picture off my cell phone for a court case, for protection from abuse. The first tech told me to download a program for it. It didn't work. I downloaded it a second time. Still didn't work. Then he had me find that my computer was a 64 bit, and said the program only worked with a 32 bit computer. I couldn't work on it anymore that day. Another day wasted. The next day, another tech said, "It will work with a 64 bit. We just have to make some changes to your hard drive." I said, "No thanks. Just send me the USB gizmo that will make it work." (They originally said the USB wire that came with the phone would transfer pictures.) So I waited a week to get the Micro SD chip and its cartridge. Now, it doesn't work at all. The tech just told me to run from store to store, Walmarts or some other store that does photos, and "they should be able to print your picture." How's that for a FINE PRODUCT AND GREAT CUSTOMER SERVICE??? Their motto is "the customer be damned."

22
Apr

Posted by Kittychow35


on 4/22/13 at 9:59AM

Comments
Horrible !!! Just Horrible customer service!!!
You spend hundreds of dollars on their products (pantech element)
The customer service department called me a lair...refused to tell me where the company quoted manufacture warranties, and hung up on me twice.... The guys went on to say that they can type what ever they want into our customer profile so we won't get help!!!!! Plus they will not allow you to speak with a supervisor,
I stupid malfunction on a tablet and they won't help. Spend the extra money on any other type of brand.... This customer service SUCKS!!!! They don't even carry manufacture referbished... Told me to bad for you,

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